ServiceNow Solutions Architect - ITSM & ITOM

A7 Recruitment Company; Taguig; Hybrid; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

A7 Recruitment Company seeks a ServiceNow Architect to design scalable ITSM/ITOM architectures aligned with business goals. You will work in a hybrid environment, collaborating with cross-functional teams to deliver robust platforms and dashboards.

Responsibilities include configuring Performance Analytics, implementing ITOM discovery and event management, and modernizing workflows while ensuring security and compliance across the infrastructure landscape.

Qualifikationen

• Hands-on experience configuring Performance Analytics for ITSM.
• Expertise in ServiceNow ITOM modules including discovery and event handling.
• Ability to design scalable, secure IT architectures across hybrid environments.
• Proven ability to translate technical constraints into actionable guidance.
• Experience coordinating with distributed teams and stakeholders.

Aufgaben

• Design comprehensive ServiceNow infrastructure architectures aligned with business goals.
• Coordinate with stakeholders to gather infrastructure requirements for ITSM/ITOM.
• Configure and optimize Performance Analytics dashboards and data models.
• Implement ITOM configurations including discovery and event management.
• Review and modernize workflows leveraging ServiceNow modules.
• Evaluate integrations with external monitoring and configuration systems.
• Develop standards for capacity planning, availability, and performance.
• Monitor system health and propose remediation actions.
• Document architecture blueprints and operational playbooks.
• Collaborate with security to embed controls and regulatory compliance.
• Automate routine tasks with ServiceNow workflows and orchestration.
• Drive continuous improvement from user and partner feedback.

Kenntnisse

ServiceNow ITSM

ServiceNow ITOM

Performance Analytics

Incident Management

Change Management

Architectural Design

Dashboards & Reporting

Hybrid Collaboration

Jobbeschreibung

A7 Recruitment Company seeks a ServiceNow Architect to design scalable ITSM/ITOM architectures aligned with business goals. You will work in a hybrid environment, collaborating with cross-functional teams to deliver robust platforms and dashboards.

Responsibilities include configuring Performance Analytics, implementing ITOM discovery and event management, and modernizing workflows while ensuring security and compliance across the infrastructure landscape.