ServiceNow Manager

Risewave Consulting, Inc.; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Risewave Consulting, Inc. is seeking a ServiceNow Product Manager to own the backlog, shape the product vision, and prioritize features across releases. You will collaborate with stakeholders to deliver value, shape roadmaps, and validate requirements to align with customer needs.

The role requires strong communication, agile practices, and ServiceNow experience, with global collaboration across teams and a focus on continuous improvement.

Qualifications

• 5–8 years of overall work experience.
• 3–5 years in a product manager or service owner role.
• ITIL Service Manager certification or equivalent work experience a plus.
• 3+ years of ServiceNow development experience is an advantage.
• 2–5 years of ServiceNow product knowledge.
• Excellent verbal and written communication skills.
• Highly proficient presentation skills including use of PowerPoint.
• A working knowledge of Agile Development / Extreme programming methods.
• Effectively communicate with all levels of the organization globally.
• Demonstrate analytical and problem solving skills.
• Work on multiple overlapping projects.

Responsibilities

• Defines the actual work that will be accomplished and the features that will be built within each release
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Grooms existing product backlog with the business stakeholders
• Defines, maintains and communicates product roadmap
• Determines customers; needs and desires by specifying the research needed to obtain information
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Review service level performance for product and outline service improvement plan where necessary
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills

Product management

Stakeholder comms

Agile development

ServiceNow

Backlog management

Roadmap planning

Analytical skills

Presentation skills

Multi-projects

Job description

The ServiceNow Manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

RESPONSIBILITIES

• Defines the actual work that will be accomplished and the features that will be built within each release
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Grooms existing product backlog with the business stakeholders
• Defines, maintains and communicates product roadmap
• Determines customers; needs and desires by specifying the research needed to obtain information
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Review service level performance for product and outline service improvement plan where necessary
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

REQUIRED SKILLS

• Overall 5-8 years of work experience.
• Approximately 3 to 5 years of experience in a product manager or service owner role
• ITIL Service Manager certification or equivalent work experience a plus
• 3+ years of ServiceNow development experience is an advantage
• Able to exhibit a progression of increasingly complex job responsibilities during the period.
• 2-5 years of ServiceNow product knowledge
• Excellent verbal and written communication skills
• Highly proficient presentation skills including use of powerpoint
• A working knowledge of Agile Development / Extreme programming methods
• Effectively communicate with all levels of the organization globally
• Demonstrate analytical and problem solving skills
• Work on multiple overlapping projects

PREFERRED SKILLS

• Scrum Master experience is a big advantage