ServiceNow Manager

risewave consulting, inc.; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

risewave Consulting, Inc. in the Philippines seeks a ServiceNow Manager who owns the product backlog, defines release features, and shapes the product vision and roadmap.

You will collaborate with stakeholders to identify needs, groom the backlog, plan capacity, and ensure delivery of high-value features across multiple projects and global teams, while staying current with industry practices. Excellent communication, presentation skills, and ITIL familiarity are preferred to drive continuous

Qualifications

• 5–8 years of work experience in product management or service ownership.
• 3–5 years of ServiceNow development experience is an advantage.
• ITIL Service Manager certification or equivalent experience a plus.
• Excellent verbal and written communication and presentation skills.
• Ability to work on multiple overlapping projects and coordinate globally.

Responsibilities

• Defines the actual work that will be accomplished and the features that will be built within each release.
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers.
• Grooms existing product backlog with the business stakeholders.
• Defines, maintains and communicates product roadmap.
• Determines customers' needs and desires by specifying the research needed to obtain information.
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes.
• Review service level performance for product and outline service improvement plan where necessary.
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Scrum Master experience is a big advantage.

Skills

Product management

ServiceNow development

ITIL knowledge/certification

Agile development

Communication skills

Presentation skills

Analytical problem solving

Multi-project coordination

Global collaboration

Scrum Master experience

Tools

ServiceNow

PowerPoint

Job description

The ServiceNow Manager is the person ultimately responsible for the success of a product or service and has content authority for the product backlog. They are responsible for identifying customer needs, prioritizing features, and developing the product’s vision and roadmap. The product manager has clear content authority to take responsibility for continuously defining, prioritizing, and validating requirements.

RESPONSIBILITIES

• Defines the actual work that will be accomplished and the features that will be built within each release
• Plans the overall capacity for the release, objectively measuring each feature to ensure they are always delivering the most value to customers
• Grooms existing product backlog with the business stakeholders
• Defines, maintains and communicates product roadmap
• Determines customers; needs and desires by specifying the research needed to obtain information
• Recommends the nature and scope of present and future products by reviewing product backlogs, specifications and requirements; appraising new product ideas and/or product changes
• Review service level performance for product and outline service improvement plan where necessary
• Outlines operational requirements by scheduling and assigning employees; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

REQUIRED SKILLS

• Overall 5-8 years of work experience.
• Approximately 3 to 5 years of experience in a product manager or service owner role
• ITIL Service Manager certification or equivalent work experience a plus
• 3+ years of ServiceNow development experience is an advantage
• Able to exhibit a progression of increasingly complex job responsibilities during the period.
• 2-5 years of ServiceNow product knowledge
• Excellent verbal and written communication skills
• Highly proficient presentation skills including use of powerpoint
• A working knowledge of Agile Development / Extreme programming methods
• Effectively communicate with all levels of the organization globally
• Demonstrate analytical and problem solving skills
• Work on multiple overlapping projects

PREFERRED SKILLS

• Scrum Master experience is a big advantage