ServiceNow ITSM Transformation Specialist

Stefanini Philippines, Inc.; Philippines; Presencial; PHP 450.000 - 700.000; Jornada completa

Descripción de la vacante

Stefanini Philippines, Inc. is seeking an ESM Operations & Transformation Specialist to support IT GFS Enterprise Service Management. You will contribute to operational improvements, ServiceNow housekeeping, documentation and special assignments across product teams and stakeholders.

The role emphasizes data-quality, reporting, and transformation activities, with flexible assignments and a pragmatic, independent work style in a Microsoft 365 environment, onsite with the team in the Philippines.

Formación

• Practical ServiceNow or IT service management experience.
• Strong analytical, organizational and problem-solving skills.
• Ability to work independently and follow tasks through to completion.
• Good documentation and reporting skills.
• Professional English and strong Microsoft 365 skills.
• ITIL, project coordination or process-improvement experience is helpful.

Responsabilidades

• Support cleanup of legacy and obsolete ServiceNow items.
• Perform housekeeping, backlog and data-quality activities.
• Create and update process documentation and work instructions.
• Support testing, validation and release preparation.
• Track actions, risks and dependencies through completion.
• Prepare reports, dashboards and concise status updates.
• Support improvement, transformation and selected Experience & Engagement activities.

Conocimientos

ServiceNow

ITSM

Analytical skills

Documentation skills

English proficiency

Herramientas

Microsoft 365

Descripción del empleo

Stefanini Philippines, Inc. is seeking an ESM Operations & Transformation Specialist to support IT GFS Enterprise Service Management. You will contribute to operational improvements, ServiceNow housekeeping, documentation and special assignments across product teams and stakeholders.

The role emphasizes data-quality, reporting, and transformation activities, with flexible assignments and a pragmatic, independent work style in a Microsoft 365 environment, onsite with the team in the Philippines.