ITSM Specialist II

Stefanini Group; Muntinlupa; On-site; PHP 450,000 - 850,000; Full time

Job summary

Stefanini Group in the Philippines seeks an ITSM Specialist II based in Alabang to support ServiceNow housekeeping, documentation, and operational improvements.

The role requires strong analytical and reporting skills, professional English, and the ability to work independently with shift flexibility; experience in ITIL or process improvement is helpful.

Qualifications

• Practical ServiceNow or IT service management experience.
• Strong analytical, organizational and problem-solving skills.
• Ability to work independently and follow tasks through to completion.
• Good documentation and reporting skills.
• Professional English and strong Microsoft 365 skills.
• ITIL, project coordination or process-improvement experience is helpful.
• Shift flexibility and schedule adherence are required for this position.

Responsibilities

• Support cleanup of legacy and obsolete ServiceNow items.
• Perform housekeeping, backlog and data-quality activities.
• Create and update process documentation and work instructions.
• Support testing, validation and release preparation.
• Track actions, risks and dependencies through completion.
• Prepare reports, dashboards and concise status updates.
• Support improvement, transformation and selected Experience & Engagement activities.

Skills

ServiceNow

ITSM

Analytical skills

Documentation

MS 365

English proficiency

Independent work

Tools

ServiceNow

Microsoft 365

Job description

Job Details

Information Technology

ITSM Specialist II Alabang

Posted:10/15/2026

Job Description Job ID#:65190

Job Category: Information Technology

Position Type: Full Time

Remaining Positions: 1

Role purpose

Support IT GFS Enterprise Service Management with operational improvements, ServiceNow housekeeping, documentation and special assignments. The role provides flexible capacity wherever additional support is needed.

What will you do?

• Support cleanup of legacy and obsolete ServiceNow items.
• Perform housekeeping, backlog and data-quality activities.
• Create and update process documentation and work instructions.
• Support testing, validation and release preparation.
• Track actions, risks and dependencies through completion.
• Prepare reports, dashboards and concise status updates.
• Support improvement, transformation and selected Experience & Engagement activities.

What do you need to succeed?

• Practical ServiceNow or IT service management experience.
• Strong analytical, organizational and problem-solving skills.
• Ability to work independently and follow tasks through to completion.
• Good documentation and reporting skills.
• Professional English and strong Microsoft 365 skills.
• ITIL, project coordination or process-improvement experience is helpful.
• Shift flexibility and schedule adherence are required for this position.

Pay Range: Based on Experience