ServiceNow ITSM Developer / SME

Asticom Technology Inc.; Quezon City; Hybrid; PHP 600,000 - 1,200,000; Full time

Job summary

Asticom Technology Inc. in Taguig (Uptown) is seeking an experienced ServiceNow ITSM Developer/SME to support critical business systems and IT service management operations. You will be the SME across teams, developing, configuring, and maintaining ServiceNow solutions while solving incidents and driving continuous improvement.

Hybrid setup: 2 days onsite per week. Must have 5–8+ years of hands-on ServiceNow experience, strong ITSM expertise, and skills in scripting, automation, and CSDM to

Qualifications

• 5–8+ years of hands‑on ServiceNow experience.
• Strong expertise in ServiceNow ITSM
• Experience with CSDM
• Strong ServiceNow Development and Configuration experience
• Hands‑on experience with ServiceNow scripting and automation
• Experience with Incident, Problem, and Change Management
• Strong troubleshooting and Root Cause Analysis (RCA) skills
• Experience customizing ServiceNow modules based on business requirements
• Ability to work as a ServiceNow SME and provide technical solutions across teams

Responsibilities

• Act as a ServiceNow SME and provide technical guidance to the team
• Develop, configure, customize, and maintain ServiceNow solutions
• Investigate and resolve application and platform issues
• Perform root‑cause analysis and implement sustainable solutions
• Support Incident, Problem, and Change Management processes
• Monitor system health and proactively identify potential risks
• Collaborate with multiple technical and business teams
• Participate in technical and operational decision‑making
• Mentor team members and facilitate knowledge sharing
• Coordinate with stakeholders to ensure timely issue resolution and service quality

Skills

ServiceNow

ITSM

CSDM

Scripting

Automation

Incident Management

Root Cause Analysis

Troubleshooting

Cross-team collaboration

Tools

ServiceNow Platform

ServiceNow Studio

Job description

Shift: Morning / Mid Shift

HIRING: ServiceNow ITSM Developer / SME

Location: Taguig, Uptown

Work Setup: Hybrid – 2x/week onsite (Manila office)

Shift: Morning / Mid Shift

Experience: 5–8+ years in ServiceNow

We are looking for an experienced ServiceNow ITSM Developer / SME to join our team and support critical business systems and IT service management operations.

Must-Have Skills

• 5–8+ years of hands‑on ServiceNow experience
• Strong expertise in ServiceNow ITSM
• Experience with CSDM
• Strong ServiceNow Development and Configuration experience
• Hands‑on experience with ServiceNow scripting and automation
• Experience with Incident, Problem, and Change Management
• Strong troubleshooting and Root Cause Analysis (RCA) skills
• Experience customizing ServiceNow modules based on business requirements
• Ability to work as a ServiceNow SME and provide technical solutions across teams

Important

This is a ServiceNow Developer/SME position.

End-user-only ServiceNow profiles will NOT be considered.

Candidates must have proven hands‑on experience in ServiceNow development, configuration, scripting, customization, and/or automation.

Key Responsibilities

• Act as a ServiceNow SME and provide technical guidance to the team
• Develop, configure, customize, and maintain ServiceNow solutions
• Investigate and resolve application and platform issues
• Perform root‑cause analysis and implement sustainable solutions
• Support Incident, Problem, and Change Management processes
• Monitor system health and proactively identify potential risks
• Collaborate with multiple technical and business teams
• Participate in technical and operational decision‑making
• Mentor team members and facilitate knowledge sharing
• Coordinate with stakeholders to ensure timely issue resolution and service quality

Candidate Profile

We are looking for someone who combines strong ServiceNow technical/development expertise with the ability to operate at an SME level, collaborate across teams, and take ownership of technical decisions.

Hybrid setup: 2 days onsite per week

Shifts: Morning / Mid