ServiceNow Developer

Ably Digital; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Ably Digital is seeking an experienced ServiceNow Developer/Analyst Programmer on a contract basis in the Philippines. You will contribute to ongoing development, platform enhancements, integrations, automation and production support across ITSM, HRSD and Employee Center.

The role requires hands-on development with Flow Designer, IntegrationHub and MID Server, collaborating with BAs, Architects and PMs in an agile environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related discipline.
• Minimum 3 years of hands-on ServiceNow development, configuration and customisation experience.
• Hands-on experience with Business Rules, Client Scripts, UI Policies, workflows and/or Flow Designer.
• Good understanding of software and systems analysis, design and development principles.
• Experience working with ServiceNow ITSM and/or HRSD.
• Knowledge of Employee Center / Employee Service Center would be highly advantageous.
• Familiarity with ServiceNow integration technologies such as IntegrationHub and MID Server.
• Experience supporting, troubleshooting and maintaining ServiceNow applications in a production environment.
• Understanding of software testing processes including SIT, UAT, debugging and defect resolution
• Experience working within structured software development and release processes
• Ability to work effectively with Business Analysts, Architects, Project Managers and other technical teams
• Strong analytical and problem-solving capabilities
• Ability to work independently while contributing effectively within a wider delivery team
• Good written and verbal communication skills with the ability to explain technical concepts clearly

Responsibilities

• Design, develop, configure and enhance solutions across the ServiceNow platform
• Build and maintain Business Rules, Client Scripts, UI Policies, workflows and Flow Designer solutions
• Develop new functionality and enhance existing ServiceNow applications and modules
• Support solutions across ITSM, HRSD and Employee Center
• Develop integrations between ServiceNow and external enterprise applications using APIs and integration technologies
• Help automate business processes and improve user experience for internal services
• Analyse technical issues and provide advanced support for production ServiceNow applications
• Troubleshoot defects and application issues throughout the development lifecycle
• Work with Business Analysts during SIT and UAT to investigate and resolve technical issues
• Perform code reviews and ensure development work follows standards
• Coordinate application changes and deployments across environments
• Monitor existing applications and identify performance/scalability improvements
• Translate requirements into effective platform solutions with technical teams
• Participate in Agile/Scrum ceremonies and contribute through SDLC
• Communicate project progress and risks to stakeholders
• Produce technical documentation for implemented solutions
• Provide ongoing support and continuous improvement after deployment

Skills

ServiceNow development

Business Rules / Client Scripts

ITSM / HRSD knowledge

Agile / Scrum

Analytical thinking

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology or a related discipline

Tools

Flow Designer

IntegrationHub

MID Server

Job description

We are looking for an experienced ServiceNow Developer / Analyst Programmer to join a large international organisation on a contract basis in the Philippines.

Working as part of an established technology function, you will contribute to the ongoing development and improvement of the organisation's ServiceNow platform. The position will have a strong hands-on development focus, covering new functionality, platform enhancements, integrations, workflow automation and ongoing application support.

The successful candidate will work closely with Business Analysts, Architects, Project Managers and business stakeholders to translate requirements into reliable and scalable ServiceNow solutions.

Key Responsibilities

• Design, develop, configure and enhance solutions across the ServiceNow platform
• Build and maintain Business Rules, Client Scripts, UI Policies, workflows and Flow Designer solutions
• Develop new functionality and enhance existing ServiceNow applications and modules
• Support solutions across areas including ITSM, HRSD and Employee Center
• Develop integrations between ServiceNow and external enterprise applications using APIs and integration technologies
• Help automate business processes and improve the experience of employees accessing internal services
• Analyse technical issues and provide advanced support for production ServiceNow applications
• Troubleshoot defects and application issues throughout the development lifecycle
• Work with Business Analysts during SIT and UAT to investigate and resolve technical issues
• Perform code reviews and ensure development work follows agreed technical and quality standards
• Coordinate application changes and deployments across development, testing and production environments
• Monitor existing applications and identify opportunities to improve performance, reliability and scalability
• Work with technical and business teams to understand requirements and translate them into effective platform solutions
• Participate in Agile/Scrum ceremonies and contribute throughout the software development lifecycle
• Communicate project progress, technical challenges and potential risks to relevant stakeholders
• Produce and maintain appropriate technical documentation for implemented solutions
• Provide ongoing support and continuous improvement of ServiceNow applications following deployment

Required Experience

• Bachelor's degree in Computer Science, Information Technology or a related discipline
• Minimum 3 years of hands-on ServiceNow development, configuration and customisation experience
• Hands-on experience with Business Rules, Client Scripts, UI Policies, workflows and/or Flow Designer
• Good understanding of software and systems analysis, design and development principles
• Experience working with ServiceNow ITSM and/or HRSD
• Knowledge of Employee Center / Employee Service Center would be highly advantageous
• Familiarity with ServiceNow integration technologies such as IntegrationHub and MID Server
• Experience supporting, troubleshooting and maintaining ServiceNow applications in a production environment
• Understanding of software testing processes including SIT, UAT, debugging and defect resolution
• Experience working within structured software development and release processes
• Ability to work effectively with Business Analysts, Architects, Project Managers and other technical teams
• Strong analytical and problem-solving capabilities
• Ability to work independently while contributing effectively within a wider delivery team
• Good written and verbal communication skills with the ability to explain technical concepts clearly

The following would be advantageous but are not essential:

• Additional ServiceNow certifications
• Experience delivering HR or employee experience solutions on ServiceNow
• IntegrationHub and MID Server experience
• Backend development experience using C# and/or .NET
• Exposure to cloud-based application development, including Cloud Run or similar technologies

The Opportunity

This is an opportunity to join a major international organisation and contribute to the development of a large-scale enterprise ServiceNow environment.

You'll work across a mixture of new development, platform enhancements, workflow automation, integrations and production support, giving you exposure to both technical delivery and wider business transformation initiatives.

The role offers the opportunity to work with regional stakeholders and experienced technology professionals while continuing to develop your ServiceNow expertise across areas such as ITSM, HRSD, Employee Center and enterprise integrations.

3+ years ServiceNow development experience

If you're an experienced ServiceNow Developer in the Philippines and interested in exploring a new contract opportunity,