Senior ServiceNow Developer

Atos; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Atos is seeking a Senior ServiceNow Developer to design, configure, and develop advanced ServiceNow solutions with a focus on AI-driven automation and intelligent workflows. You will work with architects and stakeholders to translate requirements into scalable, secure implementations leveraging Now Assist, GenAI workflows, and enterprise integrations.

The role requires hands-on development in ITSM, HRSD, CSM, ITOM, and customizable applications, with a strong emphasis on CI/CD, testing, and

Qualifications

• 7+ years of ServiceNow platform development experience.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Experience with ITSM, HRSD, CSM, ITOM, Service Catalog, and Custom Applications.
• Exposure to Now Assist, GenAI Skills, AI Agents / Agentic Workflows, AI Search Predictive Intelligence.
• Familiarity with CI/CD, update sets, and DevOps best practices.

Responsibilities

• Design, configure, and develop ServiceNow solutions across modules and custom apps.
• Implement intelligent workflows using Now Assist and GenAI capabilities.
• Develop integrations using REST/SOAP APIs and Integration Hub.
• Ensure security, quality, and adherence to best practices and coding standards.
• Support upgrades, testing, and release management.

Skills

ServiceNow development

AI-powered automation

Enterprise integrations

CMDB/CSDM implementations

Agile/Scrum delivery

Education

CSA – Certified System Administrator

CAD – Certified Application Developer

CIS certifications Data Foundation - CMDB, CSDM

AI / GenAI micro-certifications

Tools

REST/SOAP APIs

Integration Hub

MID Server

ServiceNow Studio

Job description

Job Title: Senior Service Now Developer - Now assist

Location: Philippines

Job Type: Permanent - Remote Position

Working Timing - US Time Zone

Scope of the Role

• As a ServiceNow Developer – AI & Intelligent Workflow Automation, you will design, configure, and develop advanced solutions on the ServiceNow platform with focus on AI-driven automation, digital workflows, and enterprise service management initiatives.
• Closely work with architects, consultants, and stakeholders to translate business requirements into scalable, secure, and maintainable ServiceNow solutions leveraging modern platform capabilities including Now Assist, AI Agents, GenAI workflows, and enterprise integrations.
• This is a hands-on development role with opportunities to contribute to innovation, reusable accelerators, and next-generation AI-enabled workflow solutions.

Key Responsibilities

• Design, configure, and develop solutions on the ServiceNow platform across enterprise modules and custom applications.
• Implement intelligent workflows using Now Assist, GenAI Skills, AI Agents, AI Search Predictive Intelligence, Flow Designer, Virtual Agent Develop and maintain scoped applications using ServiceNow Studio.
• Configure workflows, business rules, client scripts, UI policies, script includes, catalogs, and integrations.
• Build AI-powered automation and conversational workflow solutions.
• Translate functional and technical requirements into scalable and efficient technical solutions.
• Ensure compliance with ServiceNow development best practices, security guidelines, and coding standards.
• Conduct unit testing, debugging, defect resolution, and technical troubleshooting.
• Participate in peer reviews and contribute to development governance standards.
• Support platform upgrades, enhancements, and release management activities.
• Develop integrations using REST/SOAP APIs, Integration Hub, MID Server, and external enterprise systems.
• Support workflow orchestration across multiple enterprise applications.
• Participate in AI-driven automation and enterprise integration initiatives.
• Contribute to reusable integration frameworks and accelerators.

Required Experience & Capabilities

• 7+ years of relevant ServiceNow platform development experience with expertise in intelligent workflow automation, enterprise integrations, CMDB/CSDM implementations, and AI-powered ServiceNow capabilities.
• Hands-on experience as a ServiceNow Developer in enterprise or consulting environments.
• Experience with at least two or more ServiceNow modules such as ITSM HRSD CSM ITOM Service Catalog Custom Applications.
• Experience with Now Assist GenAI Skills AI Agents / Agentic Workflows AI Search Predictive Intelligence
• Familiarity with A2A and MCP-based AI integration approaches is an advantage.
• Understanding of scoped applications, update sets, CI/CD, and ServiceNow best practices.
• Experience with enterprise integrations and automation use cases.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder collaboration skills.
• Participate in solution design workshops and technical discussions.
• Support deployment, UAT, hypercare, and post-production stabilization activities.
• Preferred Skills Exposure to CRM workflows and customer operations.
• Understanding of cloud platforms such as AWS or Azure.
• Exposure to low-code/no-code workflow automation.
• Experience in Agile/Scrum delivery models.
• Knowledge of DevOps and release management processes

Certifications Preferred

• CSA – Certified System Administrator
• CAD – Certified Application Developer
• CIS certifications Data Foundation - CMDB, CSDM
• Micro-certifications in AI / GenAI capabilities