ServiceNow Business Analyst

Avensys Consulting Pte Ltd; Philippines; Presencial; PHP 900 000 - 1 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base salary

Career progression

Resumo da oferta

Avensys Consulting Pte Ltd, a global IT services company, seeks an experienced ServiceNow Business Analyst with 6+ years in business analysis and strong hands-on exposure to the ServiceNow platform. The role will partner with business stakeholders and technical teams to gather requirements, define solutions, and support successful ServiceNow implementations and enhancements.

Key responsibilities include analyzing ITSM processes, translating requirements into user stories, and supporting multiple

Qualificações

• 6+ years of experience as a Business Analyst with strong ServiceNow exposure.
• Strong understanding of ServiceNow platform and ITSM processes.
• Experience in requirements gathering, process mapping, UAT, and stakeholder management.

Responsabilidades

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Translate business requirements into user stories, functional requirements, process flows, and acceptance criteria.
• Work closely with stakeholders, developers, architects, and QA teams throughout the delivery lifecycle.
• Analyze and improve ITSM processes including Incident, Problem, Change, Request, and Service Management.
• Support ServiceNow modules such as ITSM, GRC/IRM, CSM, HRSD, or ITOM based on project requirements.
• Conduct workshops, UAT, requirement validation, and stakeholder reviews.
• Identify process gaps and recommend ServiceNow-based solutions and improvements.
• Maintain BRDs, functional specifications, user stories, process documentation, and test scenarios.

Conhecimentos

ServiceNow

Business Analysis

ITSM

UAT

Jira

Agile/Scrum

Documentation

Ferramentas

ServiceNow

Jira

Descrição da oferta de emprego

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are seeking an experienced ServiceNow Business Analyst with 6+ years of experience in business analysis and strong hands-on exposure to the ServiceNow platform. The role will work closely with business stakeholders and technical teams to gather requirements, define solutions, and support successful ServiceNow implementations and enhancements.

Key Responsibilities

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Translate business requirements into user stories, functional requirements, process flows, and acceptance criteria.
• Work closely with stakeholders, developers, architects, and QA teams throughout the delivery lifecycle.
• Analyze and improve ITSM processes including Incident, Problem, Change, Request, and Service Management.
• Support ServiceNow modules such as ITSM, GRC/IRM, CSM, HRSD, or ITOM based on project requirements.
• Conduct workshops, UAT, requirement validation, and stakeholder reviews.
• Identify process gaps and recommend ServiceNow-based solutions and improvements.
• Maintain BRDs, functional specifications, user stories, process documentation, and test scenarios.

Required Skills

• 6+ years of experience as a Business Analyst, with strong ServiceNow exposure.
• Strong understanding of ServiceNow platform and ITSM processes.
• Experience in requirements gathering, process mapping, UAT, and stakeholder management.
• Good understanding of Agile/Scrum methodology, Jira, and documentation.
• Strong communication, analytical, and problem-solving skills.
• ServiceNow certification such as CSA is preferred.

WHAT’S ON OFFER:

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

CONSULTANT DETAILS:

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