Senior ServiceNow Admin & Developer - ITSM & Integrations

Clarvida; Manila; Vor Ort; PHP 900.000 - 1.600.000; Vollzeit

Zusammenfassung

Clarvida’s Global Business Center in Manila seeks an experienced ServiceNow Platform Administrator to manage ITSM modules, automate workflows, and build custom applications. You will ensure platform stability, security, and performance while collaborating with global teams on upgrades, integrations, and change management.

The role requires 5+ years in ServiceNow administration, strong scripting and API skills, and a solid ITIL foundation.

Qualifikationen

• Bachelor’s degree in Information Technology or related field.
• At least 5 years of experience in ServiceNow administration or ITSM platform support.
• Strong knowledge of ServiceNow ITSM modules, workflows, and reporting.
• Experience developing on the ServiceNow platform: scripting, API usage, integrations, and custom app development.
• Excellent troubleshooting, documentation, and communication skills.
• Ability to work independently and manage multiple priorities in a remote team environment.

Aufgaben

• Configure and maintain ServiceNow ITSM modules, workflows, automation, and integrations.
• Manage platform upgrades, patches, and feature rollouts in coordination with onshore teams.
• Perform advanced troubleshooting for ServiceNow-related issues, including escalated tickets and configuration errors.
• Conduct root cause analysis for recurring incidents and implement preventive measures.
• Design, develop, and enhance custom ServiceNow applications, modules, and workflows.
• Develop scripts, business rules, client scripts, UI policies, and UI actions.
• Build and maintain integrations using APIs, IntegrationHub, and third-party connectors.
• Translate business requirements into scalable technical solutions.
• Develop reports, dashboards, and performance analytics to support operational insights.
• Perform code reviews and ensure best practices for secure and efficient development.
• Oversee configuration of user roles, permissions, and workflows within ServiceNow.
• Manage change requests, ensuring proper documentation, testing, and communication in alignment with ITIL practices.
• Collaborate with Business Analysts and stakeholders to align ServiceNow capabilities with business requirements.
• Provision, modify, and revoke user access within ServiceNow.
• Ensure compliance with internal security policies and regulatory frameworks
• Participate in periodic access reviews and support audit activities.
• Work closely with IT teams to support onboarding, offboarding, and role changes.
• Document configurations, SOPs, and contribute to the internal knowledge base.
• Support continuous improvement initiatives related to platform performance and user experience.

Kenntnisse

Advanced troubleshooting

Platform configuration

Scripting

Change management

Documentation

Communication

Customer service

Independent work

Ausbildung

Bachelor’s degree in Information Technology

ITIL Foundation certification

ServiceNow System Administrator certification

Tools

IntegrationHub

APIs/Integrations

Jobbeschreibung

Clarvida’s Global Business Center in Manila seeks an experienced ServiceNow Platform Administrator to manage ITSM modules, automate workflows, and build custom applications. You will ensure platform stability, security, and performance while collaborating with global teams on upgrades, integrations, and change management.

The role requires 5+ years in ServiceNow administration, strong scripting and API skills, and a solid ITIL foundation.