ServiceNow Admin II — Platform Automation & Insights

Pax8 Philippines Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Annual leave 20 days

Private health insurance

Learning & development opportunities

Donation matching program

DEI events

Employee resource groups

Job summary

Pax8 Philippines Inc. is seeking a ServiceNow Administrator II to support and enhance our ServiceNow platform from the Makati City office. You will configure, maintain, and optimise platform functionality while ensuring stability, reliability, and performance across core business processes.

Collaborating with global teams, you’ll manage upgrades, patches, and integrations, build insightful dashboards, and champion automation. A CSA certification and related degree are preferred.

Qualifications

• Proven hands-on ServiceNow administration experience in a business environment.
• Experience configuring, maintaining, upgrading, and governing the platform.
• Strong knowledge of ServiceNow modules (service, operations, business management) and related capabilities.
• Experience with development tools for workflows, automation, and service delivery improvements.
• Structured troubleshooting approach and ability to work independently with cross-team collaboration.

Responsibilities

• Support and enhance the ServiceNow platform powering key business processes.
• Configure, maintain, and optimise platform functionality for stability and performance.
• Act as escalation point for platform issues and minimize disruption.
• Build dashboards and reporting to show platform health and adoption.
• Participate in upgrades, patches, and enhancements following best practices.
• Investigate integrations and automation opportunities to improve efficiency.

Skills

ServiceNow administration

Platform configuration

Integrations & automation

Communication skills

Analytical troubleshooting

Education

Bachelor's degree or equivalent

Tools

ServiceNow tooling

Job description

Pax8 Philippines Inc. is seeking a ServiceNow Administrator II to support and enhance our ServiceNow platform from the Makati City office. You will configure, maintain, and optimise platform functionality while ensuring stability, reliability, and performance across core business processes.

Collaborating with global teams, you’ll manage upgrades, patches, and integrations, build insightful dashboards, and champion automation. A CSA certification and related degree are preferred.