Program Transition Lead - Delivery & Change Management

Straive; Parañaque; On-site; PHP 1,200,000 - 1,700,000; Full time

Job summary

Straive is seeking a skilled Transition/Program Manager to lead complex IT/transition programs, coordinate cross-functional teams, and ensure on-time, on-budget delivery. You will manage risks, track milestones, and maintain strong client communications throughout the transition lifecycle.

Reporting to the AVP, Transitions under Head of Strategic Programs & Transition, you will influence outcomes across multiple functions and stakeholders while driving continuous improvement and successful

Qualifications

• 5+ years’ overall experience in IT/ITeS/BPM (non-voice) sector.
• 3+ years experience in driving transitions / projects.
• Experience in leading at least 3 large programs independently.
• Experience in handling client escalations and effectively address them to closure.
• Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office or Google.
• Ability to work under tight timelines and deliver results with minimal supervision.

Responsibilities

• Develop understanding of Transition Methodology, Services Offerings, Solutions, Assets and Toolkits.
• Drives delivery of the program/project with time, cost, quality and CSAT targets.
• Coordinate with stakeholders and drive transition review cadence.
• Manage overall transition program per defined methodology.
• Conduct detailed transition planning aligned to program objectives.
• Monitor progress against plan and track actions/deliverables.
• Identify, evaluate and manage risks through transition lifecycle.
• Report progress to senior executives & stakeholders.

Skills

Transition management

Program management

Stakeholder management

Risk management

Communication

Microsoft Office / Google Workspace

Agile project management

Leadership

Client escalation handling

Education

Bachelor's degree in IT or related field

Tools

MS Project

JIRA

MS Office/Google Workspace

Job description

Straive is seeking a skilled Transition/Program Manager to lead complex IT/transition programs, coordinate cross-functional teams, and ensure on-time, on-budget delivery. You will manage risks, track milestones, and maintain strong client communications throughout the transition lifecycle.

Reporting to the AVP, Transitions under Head of Strategic Programs & Transition, you will influence outcomes across multiple functions and stakeholders while driving continuous improvement and successful