Service To Sales Representative

TTEC; Cebu City; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Tuition reimbursement

Job summary

TTEC Cebu is hiring a Customer Care Representative to work onsite in Cebu City, Philippines. You will engage with existing customers, educate them on products, and actively identify upsell opportunities to improve the customer experience and drive sales.

The role emphasizes strong verbal communication, clear business writing, and basic computer skills as you support customers and collaborate with a global team.

Qualifications

• Completed senior high school or two years in college.
• Great verbal communication and business writing skills.
• Computer experience and basic software skills.

Responsibilities

• Service existing customers and upsell products to maximise sales opportunities.
• Educate customers on current products and identify cross-sell opportunities.
• Handle calls, close sales, and address objections with a positive, helpful attitude.

Skills

Verbal communication

Business writing

Computer skills

Education

Senior high school completion

Some college / 2 years

Job description

Job Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Service to Sales Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll Do

Are you results focused and love to help others? Do you have a passion for maximizing sales opportunities? In this role, you’ll work effectively to service and upsell client products to existing customers. Focused on educating the customer on their current product(s), you’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and experience in negotiation to close a sale, handle objections and rebuttals during role plays and customer interactions
• Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close

What You Bring To The Role

• Completed senior high school or two years in college
• At least 3 months of BPO sales experience
• If high school graduate (old curriculum), candidate must have at least 2 years BPO voice sales experience
• Great verbal communication and business writing skills
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided b3 our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different

and for you to bring value to the table in your own unique way.

Primary Location

PH-Central Visayas-Cebu City

Job

Customer Care Representative