Earn up to 27K monthly | Customer Service Representative | Open to starters

TTEC; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Support for career and professional development

Inclusive culture

Health and wellness incentives

Tuition reimbursement

Job summary

A leading customer service provider is seeking a Customer Service Representative to work onsite in Cebu City. In this role, you will assist customers by answering inquiries and resolving issues, ensuring an outstanding experience. Candidates should have completed senior high school or have some college education. Strong verbal communication skills are essential. This position offers opportunities for professional development, alongside a healthy benefits package.

Qualifications

• Must have completed senior high school or two years in college.
• Open to both newbies and those with customer service experience.
• Excellent verbal communication and business writing skills are essential.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues efficiently.
• Upsell products or services to existing customers when necessary.

Skills

Customer service experience

Verbal communication skills

Business writing skills

Computer experience

Education

Completed senior high school or two years in college

Job description

Overview

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

What You Bring to the Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives