TTEC Cebu | Telco - Customer Service Agent | Up to PHP27,000 | Work Onsite

TTEC; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A leading customer service organization in Cebu City is seeking a Service to Sales Representative. The role involves consulting customers on products and resolving their issues with a high level of customer service. Ideal candidates should have completed senior high school or have two years of college and possess great verbal communication skills. The company offers supportive career development and a healthy benefits package.

Qualifications

• Completed senior high school or two years in college.
• Open to all newbies or with customer service experience.
• Great verbal communication and business writing skills.

Responsibilities

• Consult customers on products and services to provide the best solutions.
• Respond to inquiries with active listening.
• Resolve customer issues with patience and understanding.

Skills

Verbal communication

Customer service

Business writing

Education

Completed senior high school or two years in college

Job description

Overview

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Service to Sales Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippinessays it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

During a Typical Day, You’ll

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels such as voice or verbal communication
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve customer issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

Qualifications

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Great verbal communication and business writing skills
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives