Service Technician

Compass Integrated Solutions, Inc.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Performance bonus and employee recognition program

Holiday gifts and office parties

Paid training and promotion to permanent employee

Transportation service provided

Job summary

A technology solutions company is looking for an IT Field Service Technician in Quezon City. This full-time role involves installing and repairing hardware and software systems at client locations, ensuring optimal performance. The ideal candidate should have over 1 year of experience in IT support, strong troubleshooting skills, and excellent communication abilities. The company offers several benefits including performance bonuses, paid training, and a supportive work environment.

Qualifications

• 1+ years of technical experience in IT support and hardware/software installation.
• Knowledge of basic networking, troubleshooting, and repairing hardware/software.
• Strong communication and problem-solving abilities.
• Ability to work a flexible on-site schedule, including travel when needed.
• Strong communication and problem-solving skills.

Responsibilities

• Travel to client sites to install, configure, troubleshoot, and repair IT hardware and software.
• Diagnose errors and technical problems, applying solutions on-site.
• Maintain accurate service reports and documentation.
• Educate users and build positive relationships to ensure customer satisfaction.

Skills

Technical support experience

Networking knowledge

Troubleshooting skills

Communication skills

Problem-solving abilities

Education

Bachelor's degree

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

An IT Field Service Technician installs, maintains, and repairs hardware and software systems (CCTV, Door Access, FDAS, switches, network equipment, etc) at client locations to ensure optimal performance and minimize downtime. The role involves on-site technical support, troubleshooting, network configuration, and customer education.

Benefits

• Performance bonus and employee recognition program
• Holiday gifts and office parties
• Paid training and promotion to permanent employee
• Transportation service provided

Professional Development

Job Training

Responsibilities

• On-site support: Travel to client sites to install, configure, troubleshoot, and repair IT hardware and software.
• Troubleshooting & repair: Diagnose errors, technical problems, and network issues, applying solutions on-site.Documentation: Maintain accurate, detailed service reports, documentation, and inventory of replacement parts.
• Customer relations: Educate users on equipment, build positive relationships, and provide high-quality support to ensure satisfaction.

Requirements

• Experience: 1+ years of technical experience in IT support, hardware/software installation, and repair.
• Technical skills: Knowledge of basic networking, troubleshooting, and repairing hardware/software.
• Certifications: Related certifications are highly desired.
• Logistics: Ability to work a flexible schedule on-site and out of town (all expense paid).
• Soft skills: Strong communication and problem-solving abilities.

Location & Type

On-site location: Quezon City

Job Type: Full-time