Operations Support Associate New Manila, Philippines

Dynamite Games; Manila, Hinoba-an; On-site; PHP 300,000 - 520,000; Full time

Job summary

Dynamite Games is seeking an Operations Support Associate to join our team of game enthusiasts. You will support our growing operational needs while collaborating with experienced producers, developers, artists and designers to create and operate HTML5 games.

The role involves handling customer support via Jira, monitoring live game configurations, assisting with QA testing, and coordinating with development for smooth releases. Night shifts and on-call duties may be required.

Qualifications

• Diploma or degree in CS/Computing/IT or equivalent.
• 1–3 years in an operations or technology support role.
• Willingness to learn and stay informed about evolving industry trends.
• Avid gamer with passion for the industry.

Responsibilities

• Assist to answer customer support requests via our Jira ticketing system.
• Follow a planned schedule to monitor and manage live games configuration.
• Assist with product smoke testing and pre-production Testing tasks.
• Take ownership of customer issues and see problems through to resolution.
• Provide prompt and accurate feedback to customers.
• Assist QA team to verify and report bugs.
• Liaise with the Development Team to ensure smooth game releases.
• Conduct risk assessment for games in development.
• Plan and design fraud tools for high-risk games.
• Process and workflows enhancement including documentation.
• Rotate 8-hour night shifts or other shifts as required.
• Occasional on-call escalation duties may be required.

Skills

Problem solving

Communication

Education

Diploma or degree in Software/CS/Computing/IT

Tools

Jira

Job description

Dynamite Games is at the forefront of creating unparalleled gaming experiences for digital natives and the next generation of gamers. Our commitment to innovation and quality drives us to develop games that are not only visually stunning but also deeply engaging. Leveraging cutting-edge technology, we strive to deliver experiences that resonate with modern gamers, offering unique narratives and immersive gameplay.

What We Need:

We are looking for an Operations Support Associate to join our ranks of growing game lovers, to support our growing operational needs. You will be working with a team of very experienced producer, game developers, artists and designer to create and operationalize HTML5 games.

We have a vibrant and fun work environment, there are plenty of gaming sessions and sharing sessions both internally (within the studios) and externally. If you enjoy building small to midsize game projects, if you think that you have what it takes to develop a successful product line of mobile games,

Key Responsibilities

• Assist to answer customer support requests via our Jira ticketing system
• Follow a planned schedule to monitor and manage live games configuration
• Assist with product smoke testing and pre-production Testing tasks
• Taking ownership of customer issues reported and seeing problems through to resolution
• Provide prompt and accurate feedback to customers
• Assist the QA (Quality Assurance) Team to verify and report bugs
• Liaise with the Development Team to ensure game releases run smoothly
• Conduct risk assessment for games in development
• Plan and design fraud tools for high-risk games
• Processes and workflows enhancement as assigned, including documentation
• Rotate 8-hour night shifts or other shifts, as and when required
• Occasional on-call escalation duties may be required

Who We Think Will Be A Great Fit:

• A Diploma or Degree in Software/Computer Science/Computing/Computer Engineering/IT discipline or equivalent.
• You have worked at least 1-3 years in an operations or technology support role
• Willingness to learn and stay informed about evolving industry trends and game standards
• You are an avid gamer and passionate about learning more about the industry
• Driven and self-motivated, proactive and work well within a team
• Excellent problem-solving and communication skills

*The candidate should be comfortable working on night and other rotating shifts, as and when required.