Service Support (Engineering Company)

Dempsey Resource Management Inc.; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Dempsey Resource Management Inc. is seeking a proactive, customer-service oriented professional to coordinate service activities for engineering/technical environments. You will manage requests, schedule field engineers, and ensure clear communication with clients.

Ideal candidates have a 4-year college degree in Business Studies/Administration/Management, with experience in customer service; fresh graduates are encouraged to apply. This role emphasizes detail orientation and teamwork.

Qualifications

• Graduate of any 4-year college degree in Business Studies/Administration/Management.
• With experience in customer service is a plus.
• Fresh graduates are encouraged to apply.

Responsibilities

• Receive, record, and coordinate customer service requests, inquiries, and complaints.
• Coordinate the scheduling and dispatch of service engineers and technicians for site visits, inspections, repairs, and preventive maintenance.
• Communicate with customers regarding service schedules, requirements, site access, and job status.
• Prepare service quotations, work orders, service reports, and other required documentation.
• Coordinate with the engineering and technical teams regarding equipment issues, troubleshooting requirements, and service activities.

Job description

The ideal candidate is proactive, detail-oriented, and capable of coordinating multiple service activities while maintaining excellent customer service. Experience in an engineering, industrial, technical, construction, or equipment-related environment is an advantage.

Key Responsibilities

• Receive, record, and coordinate customer service requests, inquiries, and complaints.
• Coordinate the scheduling and dispatch of service engineers and technicians for site visits, inspections, repairs, and preventive maintenance.
• Communicate with customers regarding service schedules, requirements, site access, and job status.
• Prepare service quotations, work orders, service reports, and other required documentation.
• Coordinate with the engineering and technical teams regarding equipment issues, troubleshooting requirements, and service activities.

Requirements

• GRADUATE OF ANY 4-YEAR COLLEGE DEGREE IN BUSINESS STUDIES/ADMINISTRATION/MANAGEMENT
• WITH EXPERIENCE IN CUSTOMER SERVICE IS A PLUS
• FRESH GRADUATES ARE ENCOURAGED TO APPLY