Service Support (Engineering Company)

Dempsey Resource Management; Mandaluyong; On-site; PHP 223,000 - 357,000; Full time

Job summary

Dempsey Resource Management is seeking a proactive service coordination professional in the Metro Manila area. The role involves receiving and coordinating customer service requests, scheduling service visits, and preparing quotations and reports.

Fresh graduates are encouraged to apply, with preference for female candidates where possible. Experience in customer service is a plus, and the ideal candidate will work closely with engineering and technical teams to ensure smooth site operations and

Qualifications

• 4-year college degree in Business Studies/Administration/Management is required.
• Fresh graduates are encouraged to apply.
• Experience in customer service is a plus.

Responsibilities

• Receive, record, and coordinate customer service requests, inquiries, and complaints.
• Coordinate scheduling and dispatch of service engineers and technicians for site visits, inspections, repairs, and preventive maintenance.
• Communicate with customers regarding service schedules, requirements, site access, and job status.
• Prepare service quotations, work orders, service reports, and other required documentation.
• Coordinate with the engineering and technical teams regarding equipment issues, troubleshooting requirements, and service activities.

Skills

Customer service

Coordination

Education

4-year degree in Business/Administration/Management

Job description

The ideal candidate is proactive, detail-oriented, and capable of coordinating multiple service activities while maintaining excellent customer service. Experience in an engineering, industrial, technical, construction, or equipment-related environment is an advantage.

Key Responsibilities

• Receive, record, and coordinate customer service requests, inquiries, and complaints.
• Coordinate the scheduling and dispatch of service engineers and technicians for site visits, inspections, repairs, and preventive maintenance.
• Communicate with customers regarding service schedules, requirements, site access, and job status.
• Prepare service quotations, work orders, service reports, and other required documentation.
• Coordinate with the engineering and technical teams regarding equipment issues, troubleshooting requirements, and service activities.

Requirements

• GRADUATE OF ANY 4-YEAR COLLEGE DEGREE IN BUSINESS STUDIES/ADMINISTRATION/MANAGEMENT
• With Experience In Customer Service Is a Plus
• FRESH GRADUATES ARE ENCOURAGED TO APPLY
• PREF FEMALE