Service Engineer

FLEXAIR PHILIPPINES, INCORPORATED; Laguna; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading engineering firm in Laguna is seeking a Service Engineer to provide effective solutions to customer concerns and ensure equipment performance. Responsibilities include communicating with clients, monitoring equipment, and performing quality assurance checks. Candidates should have an associate's or bachelor's degree in engineering, excellent customer service skills, and a valid driver's license. This role demands strong multitasking abilities and professionalism under pressure.

Qualifications

• An associate's degree in engineering or similar.
• A bachelor's degree in engineering is preferred.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.

Responsibilities

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians.
• Following up on service requests and providing customer feedback.
• Monitoring equipment performance and developing preventative maintenance.
• Conducting quality assurance and safety checks on equipment.

Skills

Active listening

Customer service skills

Multitasking

Professionalism under pressure

Work ethic

Growth mindset

Education

Associate's degree in engineering or similar

Bachelor's degree in engineering

Relevant certificate or license

Job description

Service Engineer Responsibilities:

• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Conducting quality assurance and safety checks on all equipment.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Providing recommendations about new features and product improvements.
• Monitoring inventory and reordering materials when needed.
• Conducting research and attending workshops to remain abreast of industry developments.
• Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Service Engineer Requirements:

• An associate's degree in engineering or similar.
• A bachelor's degree in engineering is preferred.
• A relevant certificate or license is advantageous.
• A valid driver's license and willingness to travel.
• Excellent active listening and customer service skills.
• The ability to deal with multiple requests without being overwhelmed.
• The ability to remain professional under pressure.
• Superb work ethic and a growth mindset.