Service Support Coordinator II

Vertiv Co; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Vertiv Co is seeking a detail-oriented contracts administration support specialist in the Philippines. The role focuses on providing high-quality support to contracts processes, ensuring timely, accurate data logging, and delivering essential reports.

The ideal candidate will have a college degree, experience in a service environment, and strong organizational skills. Fluent English is required, with the ability to work independently and as part of a team.

Qualifications

• College graduate of any course.
• Experience in service environment performing administrative functions.
• Strong administration, analytical and organizational skills.
• Able to work with minimal supervision.
• Fluent in written and spoken English.

Responsibilities

• Provides high-quality support to contracts administration and related processes.
• Processes transactions on time and accurately with focus on quality and timeliness.
• Ensures information logged in databases is accurate and updated.
• Delivers required reports in a timely manner.
• Communicates information needed by internal and external customers accurately and on time.
• Ensures all contract transactions are logged and completed on time.
• Provides accurate solutions to issues raised by market units or other contacts.
• Liaises with market units to clarify details for transaction accuracy.
• Guarantees accuracy in all transactions per SLA and procedures.

Skills

Administrative skills

Time management

Attention to detail

Team player

Fluent English

Analytical skills

Education

College degree

Tools

ERP systems (Oracle/SAP)

Job description

Brief Job Description :

• Provides high-quality and valuable support to contracts administration and related processes.
• Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner.
• Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Required/ Minimum Qualifications :

College graduate of any course

Additional / Preferred Qualifications:

• Previous experience within a service environment performing administrative functions.
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Fluent English written and verbal skills
• Strong sense/knowledge of the service business
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.