Service Operations Leader – Scheduling & Dispatch

Vertiv; Mandaluyong; On-site; PHP 502,000 - 837,000; Full time

Job summary

Vertiv, a global leader in critical digital infrastructure, seeks a Supervisor, Service Support to lead a team responsible for scheduling field engineers and subcontractors to meet customer commitments and SLAs. The role focuses on continuous improvement, resource optimization, and strong collaboration with Service Delivery and Field Operations.

You will drive operational excellence through data analysis, KPI reporting, and effective escalation while supporting a culture of accountability and

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, or related field.
• 5+ years in Service Coordination, Scheduling, Dispatching, or Service Operations.
• Minimum 2 years of supervisory/people management experience.
• Experience supporting regional/global service operations is a plus.

Responsibilities

• Lead scheduling and dispatching team to meet SLA targets.
• Oversee resource allocation and workload balancing across regions.
• Ensure service requests are scheduled within SLA and contractual commitments.
• Monitor backlog, aging work orders, engineer utilization, and response times.
• Escalate critical service requests and scheduling conflicts.
• Coordinate with Service Delivery, Field Operations, and subcontractors to optimize resources.

Skills

Scheduling best practices

Analytical thinking

Workforce planning

KPI reporting

Leadership

Education

Bachelor's degree in Business Administration, Supply Chain, Operations Management, Engineering, or related field

Tools

Oracle

ServiceMax

Salesforce

SAP

Microsoft Excel

Power BI

Smartsheet

Job description

Vertiv, a global leader in critical digital infrastructure, seeks a Supervisor, Service Support to lead a team responsible for scheduling field engineers and subcontractors to meet customer commitments and SLAs. The role focuses on continuous improvement, resource optimization, and strong collaboration with Service Delivery and Field Operations.

You will drive operational excellence through data analysis, KPI reporting, and effective escalation while supporting a culture of accountability and