Service Scheduling Coordinator

Schneider Electric; Cavite City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Schneider Electric in Cavite, Philippines is seeking a Service Scheduling Coordinator to support North America Operations from our local team. You will manage open orders, field inquiries on logistics, and ensure on-time delivery while coordinating with Sales, Project Coordination, and the USC Parts Department.

Responsibilities include documenting vendor invoices in Oracle iProcurement, maintaining Siebel CRM data integrity, and guiding customers through pricing and service options when

Qualifications

• Bachelor's/College Degree in any field.
• Minimum 6 months of related work experience.
• Ability to multi-task and work well under minimal supervision.
• Willingness to work in Rosario, Cavite, including graveyard/night shift.
• Must be a motivated team player with strong communication skills.

Responsibilities

• Proactively managing open orders for APC accounts and fielding inquiries on logistics, order fulfillment, and policies to ensure on-time delivery and customer satisfaction.
• Retrieve system information and coordinate backorder or RMA delivery dates with USC Service Parts and communicate updates to customers.
• Develop and maintain professional relationships with Service Providers, Sales personnel, manufacturers representatives, vendors and customers to ensure contractual obligations are met.
• Understand and implement evolving product/service payments with external vendors and NAM Dispatch Fees.
• Review vendor or SP invoices for accuracy and process them in Oracle iProcurement (iProcurement) in compliance with Sarbanes-Oxley.
• Engage customers not under contract with APC in Time & Materials discussions, including pricing, labor, travel and shipping, and possibly convert to maintenance contracts.
• Maintain high integrity of Siebel CRM data, including asset/customer records, serial numbers, and entitlement/warranty for UPS commissioning.

Skills

Team player

Multi-tasking

Customer service

Education

Bachelor's/College Degree

Job description

The Role:Service Scheduling Coordinator

In this position, you will be the key support for North America Operations and be responsible for proactively collaborating the working relationships with direct APC relational accounts, i.e., Sales – Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support – both single and three-phase product lines, USC Parts Department and Manufacturers Representatives.

Service Scheduling Coordinator

What will you do?

• Proactively managing open orders for APC accounts; field incoming inquiries from direct accounts regarding logistics, order fulfillment, and APC order management policies, working with other departments within APC to facilitate on-time delivery and customer satisfaction, as well as other duties as needed


• The candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. You will field incoming and outgoing calls to customers regarding backorder of RMA’s and obtain a potential delivery date from USC Service Parts and convey the delivery date to the customer


• Responsible for proactively developing and maintaining a professional working relationship with Service Providers (SP’s), Sales Personnel and Manufacturer Representatives, Vendors and Customers both internal and external to ensure proper implementation of agreed-upon contractual obligations


• Possess a working comprehension and implementation knowledge of evolving product/service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fee’s


• Additional responsibilities include but are not limited to the receiving and reviewing of each Vendor or SP’s invoice for accuracy, the process of each invoice into the Oracle Database (iProcurement) in accordance with Sarbane-Oxley Act


• When faced with a customer who is no longer in a contractual agreement with APC to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service leading to putting the customer under a maintenance contract, which may result in additional revenue for APC Global Services


• High level of information integrity of Siebel CRM System; including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, updates entitlement/warranty upon the commissioning of the UPS

Qualifications:

• Candidate must possess a Bachelor's/College Degree, in any field
  Minimum 6 months of working experience in the related field is required for this position


• A motivated team player that also has the ability to work well individually with minimal supervision


• Ability to multi-task, prioritize and operate efficiently in a fast-paced environment


• Must be willing to work in Rosario, Cavite


• Amenable to working inGraveyard / Night shift duty

What's in it for me?

• Direct impact on customer satisfaction and operational efficiency


• Collaborative environment where your coordination skills drive team success


• Opportunities to develop expertise in service operations and resource management


• Supportive team that values your contributions and invests in your growth

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.