Process Improvement & Cleanliness Systems Lead

Confidential; Metro Manila; Hybrid; PHP 1,200,000 - 2,500,000; Full time

Job summary

Confidential is seeking a Process Improvement Manager in Metro Manila to lead continuous improvement programs for customer experience, store cleanliness, and facility condition systems through site visits, interviews, data validation and benchmarking. The role focuses on driving operational efficiencies and cost improvements while overseeing C&S and store maintenance programs.

The candidate should have a minimum of 5 years in related work, with 3 years in supervision or project leadership, and

Qualifications

• Bachelor’s degree in Chemical Engineering, Industrial Engineering, Environmental Management or related field.
• Minimum 5 years of relevant work experience, with at least 3 years in supervision, project management, or team leadership.
• Exposure to Cleanliness & Sanitation Systems is a plus.
• Experience in the food industry (QSR) is a plus.
• Willingness to conduct fieldwork.
• Hybrid work setup in Ortigas, Pasig.

Responsibilities

• Leads the development of customer experience management tools and processes related to store cleanliness and condition, integrating cross-functional requirements to support strategic business decisions.
• Develops and manages the Cleanliness and Sanitation (C&S) System and store look-and-feel programs within restaurant operations.
• Reviews operational initiatives to ensure alignment with customer experience standards related to store cleanliness and condition.
• Oversees the implementation and continuous improvement of cleanliness and condition standards across operations.
• Ensures effective execution of operational directives and carries out assigned tasks in a timely manner.
• Promotes a healthy and effective feedback culture within the team, department, and cross-functional groups.
• Provides technical expertise to support functions and operating units in implementing cleanliness and condition standards.
• Acts as a representative of operations teams in cross-functional discussions related to cleanliness, sanitation, and store condition concerns.
• Coordinates with internal departments and external partners to address issues and maintain high service levels.
• Supports business case reviews through problem analysis, fact-finding, and scenario planning to drive structured decision-making.
• Analyzes issues related to cleanliness and store condition identified through surveys and other feedback channels and develops action plans to address gaps.
• Conducts regular site visits to assess compliance with cleanliness, sanitation, safety, environmental, and facility condition standards.
• Identifies systemic gaps in customer experience-related processes and recommends corrective actions.
• Monitors trends and best practices in customer experience, cleanliness, sanitation, and facility management to identify opportunities for improvement.
• Researches emerging trends in restaurant ambience, facility condition, and cleanliness standards to ensure systems and processes remain competitive and up to date.
• Leads the continuous improvement of cleanliness, sanitation, and facility condition systems, tools, and processes through site observations, interviews, data validation, feedback analysis, and competitive assessments.
• Manages projects from exploration through post-evaluation, demonstrating strong project management, collaboration, communication, and stakeholder engagement skills.
• Reviews and endorses project proposals to ensure accuracy, financial viability, operational fit, and alignment with business objectives.
• Coordinates with internal and external stakeholders to achieve optimal investment costs and turnaround times aligned with service level agreements.

Skills

Cleanliness & Sanitation Systems

QSR industry experience

Fieldwork willingness

Education

Bachelor’s degree in Chemical Engineering

Industrial Engineering

Environmental Management

Related field or equivalent

Job description

Confidential is seeking a Process Improvement Manager in Metro Manila to lead continuous improvement programs for customer experience, store cleanliness, and facility condition systems through site visits, interviews, data validation and benchmarking. The role focuses on driving operational efficiencies and cost improvements while overseeing C&S and store maintenance programs.

The candidate should have a minimum of 5 years in related work, with 3 years in supervision or project leadership, and