Quality & Service Improvement Analyst - Hybrid

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 914,004 - 1,094,796; Full time

Job summary

A consultancy firm in Taguig is seeking a Quality and Service Improvement Analyst to enhance the quality of products and services. The ideal candidate will have a bachelor's degree in a related field and 2-5 years of experience in quality analysis or process improvement. Responsibilities include evaluating quality, collaborating on process enhancements, and developing performance metrics. Expertise in statistical analysis and familiarity with quality management principles are essential for success in this hybrid role, offering a competitive salary and continuous improvement opportunities.

Qualifications

• Bachelor's in related field required; master's preferred for senior roles.
• 2-5 years of experience in quality or process improvement roles.
• Familiarity with Six Sigma, Lean or ISO standards is beneficial.

Responsibilities

• Evaluate quality through data analysis, customer feedback, and performance metrics.
• Collaborate to identify and implement process improvements.
• Collect and analyze data for quality and service delivery.

Skills

Quality analysis

Process improvement

Statistical analysis

Customer feedback analysis

Project management

Problem-solving

Communication

Attention to detail

Education

Bachelor's degree in Business, Quality Management, or related field

Tools

Excel

Statistical software

Quality management software

Job description

A consultancy firm in Taguig is seeking a Quality and Service Improvement Analyst to enhance the quality of products and services. The ideal candidate will have a bachelor's degree in a related field and 2-5 years of experience in quality analysis or process improvement. Responsibilities include evaluating quality, collaborating on process enhancements, and developing performance metrics. Expertise in statistical analysis and familiarity with quality management principles are essential for success in this hybrid role, offering a competitive salary and continuous improvement opportunities.