Service Partner Incident & SLA Manager

TRT Solutions Limited; Pampanga; On-site; PHP 420,000 - 650,000; Full time

Job summary

A technology solutions provider is seeking an Incident Management Specialist to assist in overseeing service partner interventions and ensuring resources are available. The ideal candidate should have experience in business development, strong communication skills, and proficiency in MS Office tools. This full-time position is located in Pampanga, Philippines, and offers opportunities for professional growth.

Qualifications

• Prior experience in business development or relevant roles.
• Professionalism and resilience are essential.

Responsibilities

• Oversee incidents requiring Service Partner intervention.
• Maintain positive relationships with service partners.
• Monitor financial activities and performance.

Skills

Strong communication and negotiation skills

Ability to multitask

Attention to detail

Tools

MS Excel

MS Word

Outlook

Job description

A technology solutions provider is seeking an Incident Management Specialist to assist in overseeing service partner interventions and ensuring resources are available. The ideal candidate should have experience in business development, strong communication skills, and proficiency in MS Office tools. This full-time position is located in Pampanga, Philippines, and offers opportunities for professional growth.