IT Incident & Change Leader

Hunter's Hub Inc.; Muntinlupa; On-site; PHP 700,000 - 900,000; Full time

Job summary

A leading IT service provider in Muntinlupa is seeking an experienced IT Incident & Problem Management specialist. This role involves managing critical incidents and change processes while ensuring compliance with ITIL standards. Candidates should have at least 3 years of experience in IT Operations, possess strong communication skills, and be able to work various shifts. The position offers growth opportunities and a collaborative work environment.

Qualifications

• 3+ years of experience in Incident Management and IT Operations.
• Strong understanding of ITIL Incident & Change Management processes.
• Experience with change management methodologies and tools.

Responsibilities

• Manage end-to-end incidents ensuring timely resolution.
• Coordinate critical incidents impacting Client Business operations.
• Monitor the Change Management process lifecycle.

Skills

Incident Management

Change Management

Communication Skills

Problem Solving

Attention to Detail

Technical Management

Education

Bachelor’s Degree in IT-related field

Tools

Ticketing Systems

Job description

A leading IT service provider in Muntinlupa is seeking an experienced IT Incident & Problem Management specialist. This role involves managing critical incidents and change processes while ensuring compliance with ITIL standards. Candidates should have at least 3 years of experience in IT Operations, possess strong communication skills, and be able to work various shifts. The position offers growth opportunities and a collaborative work environment.