Service Partner Incident Manager

TRT Solutions Limited; Pampanga; On-site; PHP 420,000 - 650,000; Full time

Job summary

A technology solutions provider is seeking an Incident Management Specialist to assist in overseeing service partner interventions and ensuring resources are available. The ideal candidate should have experience in business development, strong communication skills, and proficiency in MS Office tools. This full-time position is located in Pampanga, Philippines, and offers opportunities for professional growth.

Qualifications

• Prior experience in business development or relevant roles.
• Professionalism and resilience are essential.
• Ability to multitask effectively.
• Proficiency in MS Excel, Word, and Outlook.
• Professionalism, resilience, and meticulous attention to detail.

Responsibilities

• Oversee incidents requiring Service Partner intervention.
• Maintain positive relationships with service partners.
• Monitor financial activities and performance.
• Identify improvement opportunities and implement corrective measures.
• Monitor financial activities, performance, and documentation.
• Manage and review business operations.
• Develop and implement best practices for service partners.
• Ensure SLAs are met and customer satisfaction is achieved.
• Support Client Account Managers and Business Delivery Managers.
• Provide excellent experience to service partners.
• Create, review, update, and store documentation.

Skills

Strong communication and negotiation skills

Ability to multitask

Attention to detail

Multitasking

Attention to detail

Tools

MS Excel

MS Word

Outlook

Job description

Job Description

Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available.

Primary Workflow

• Oversee incidents requiring Service Partner intervention to ensure timely resolution and end-user satisfaction.
• Maintain positive relationships with service partners.
• Keep Service Partner Database updated.
• Identify improvement opportunities and implement corrective measures.
• Monitor financial activities, performance, and documentation.
• Manage and review business operations.
• Develop and implement best practices for service partners.
• Ensure SLAs are met and customer satisfaction is achieved.
• Support Client Account Managers and Business Delivery Managers.
• Provide excellent experience to service partners.
• Create, review, update, and store documentation.
• Job Type: Full-time

Requirements

• Prior experience in business development or relevant roles.
• Strong communication and negotiation skills.
• Ability to multitask.
• Proficiency in MS Excel, Word, and Outlook.
• Professionalism, resilience, and attention to detail are essential.

Working Location

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