L2 Incident Manager – Tech Support (Hybrid)

Amadeus; Taguig; Hybrid; PHP 2,398,081 - 3,597,122; Full time

Benefits offered by this job

Hybrid work arrangement

Diversity and inclusion efforts

Job summary

A leading global technology provider is seeking a Level 2 Incident Management Specialist in the Philippines. This role involves providing advanced technical support and managing incident resolution for hospitality industry products. Ideal candidates will have a background in technical support and incident management, along with strong problem-solving skills. Successful applicants will also possess excellent communication abilities, technical literacy, and familiarity with monitoring tools. Opportunities for a hybrid work setup are available.

Qualifications

• 3-5+ years of experience in Level 2 Technical and Incident Management Support.
• Knowledge of hotel solutions and technologies is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Act as Incident Owner and collaborate during critical incidents.
• Document all incident investigation actions in an understandable format.
• Participate in on-call rotation as necessary.

Skills

Problem-solving

Customer service

Time management

Analytical thinking

Technical aptitude

Education

Tertiary qualifications in relevant discipline

Tools

Monitoring tools (Grafana, DataDog)

Splunk

HTML

SQL

Azure

API

Job description

A leading global technology provider is seeking a Level 2 Incident Management Specialist in the Philippines. This role involves providing advanced technical support and managing incident resolution for hospitality industry products. Ideal candidates will have a background in technical support and incident management, along with strong problem-solving skills. Successful applicants will also possess excellent communication abilities, technical literacy, and familiarity with monitoring tools. Opportunities for a hybrid work setup are available.