Service Operations & Process Improvement Lead

Mondelēz International; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Mondelēz International Digital Services seeks a specialist to support impeccable service operations across our shared services. You will own process development, drive standardization, and contribute to SOPs and training while ensuring compliance with data protection policies.

You will analyze exceptions, propose improvements, and lead continuous improvement initiatives to elevate our delivery in Southeast Asia, reporting to the Service Operations group.

Qualifications

• Experience in process design and mapping within a shared services environment.
• Ability to gather business requirements and translate them into actions.
• Strong communication and collaboration with cross‑functional teams.

Responsibilities

• Ensure service level agreements and obligations are met.
• Drive standardization and simplification of processes.
• Contribute to training materials and SOP development.
• Ensure data protection compliance with policies and laws.
• Analyze exceptions and propose process improvements.
• Lead sustainable continuous improvement for the team.

Skills

Process design

Shared services

Team player

Requirements gathering

Communication skills

Job description

Mondelēz International Digital Services seeks a specialist to support impeccable service operations across our shared services. You will own process development, drive standardization, and contribute to SOPs and training while ensuring compliance with data protection policies.

You will analyze exceptions, propose improvements, and lead continuous improvement initiatives to elevate our delivery in Southeast Asia, reporting to the Service Operations group.