Service Operations Coordinator: Scheduling & Support

Aumpack Inc.; Muntinlupa; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Paid leaves

HMO coverage

Accident Insurance

Employee events

Job summary

Aumpack Inc. in the Philippines is seeking a Service Coordinator to receive and process client service requests, schedule calls, maintenance, and installations, and coordinate daily assignments for service engineers and technicians.

You will maintain records, liaise with warehouse for spare parts, ensure timely service reports, and assist in preparing quotations. Strong communication, organization, and MS Office proficiency are required.

Qualifications

• Bachelor's degree in any field, preferably Mechanical or Electrical Engineering.
• Experience in machinery or technical service industry is an ADVANTAGE.
• Experience in service coordination, scheduling or administrative support is an advantage.
• Good communication and customer service skills.
• Strong organizational and multitasking skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Receive and process service requests from clients.
• Schedule service calls, preventive maintenance, and installations.
• Coordinate daily assignments of Service Engineers and Technicians.
• Maintain records of service reports, maintenance logs, and customer information.
• Coordinate with warehouse personnel regarding spare parts and tools needed for service.
• Ensure timely submission of service reports from technicians.
• Assist in preparing quotations for repairs, spare parts, and maintenance services.

Skills

Communication skills

Organizational skills

Multitasking

Working under pressure

Education

Bachelor's degree (any field) preferably Mechanical or Electrical Engineering

Tools

Microsoft Office

Job description

Aumpack Inc. in the Philippines is seeking a Service Coordinator to receive and process client service requests, schedule calls, maintenance, and installations, and coordinate daily assignments for service engineers and technicians.

You will maintain records, liaise with warehouse for spare parts, ensure timely service reports, and assist in preparing quotations. Strong communication, organization, and MS Office proficiency are required.