Service Officer

RCBC; Philippines; On-site; PHP 320,000 - 420,000; Full time

Job summary

RCBC is seeking a branch operations professional to support the Service Manager, focus on vault/ATM operations and tellering functions, and ensure strict regulatory compliance. The role involves enhancing deposits, fees, and revenue through service initiatives and cross-selling while mitigating risks and maintaining service standards.

The ideal candidate holds a four-year degree in business or a service-oriented field, with a background in bank policies and procedures.

Qualifications

• Must have strong customer service delivery and align with bank policies and external regulations.
• Graduate with a four-year degree in business or service industry field.
• Experience or familiarity with sales/marketing within a banking environment is a plus.

Responsibilities

• Support the Service Manager in branch operations focusing on vault/ATM cash levels, vault operations, and tellering duties.
• Ensure compliance with BC/regulatory policies and internal procedures.
• Analyze and execute service tasks to drive deposits, fees, and revenues from bank products; cross-sell referrals.
• Manage risk to prevent errors, lapses, or irregularities that could cause losses or reputational damage.
• Support the Service Manager in achieving service standards: fast turnaround, excellent service, and error-free processing for client satisfaction.
• Oversee productivity and administrative matters within set guidelines and budgets.
• Coach and mentor Service Associates to meet management expectations.

Skills

Customer service

Cash handling

Regulatory compliance

Bank operations

Coaching/mentoring

Education

Bachelor's degree in business or related

Job description

Job Summary

• Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location: Ayala Vicente Madrigal, Perea

• Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following location: Ayala Vicente Madrigal, Perea

How will you contribute?

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes Service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

What will make you successful?

• Someone with the skills to stay focused and determined through highly strenuos time, their abilities to stay organized and tolerance against stress keeps them highly motivated which results in finishing their works on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.