Service Associate (For Pooling)

RCBC; Philippines; On-site; PHP 200,000 - 260,000; Full time

Benefits offered by this job

Restaurant optional

Job summary

RCBC in the Philippines seeks a customer-focused professional to provide competent, timely over-the-counter services in the Business Center, ensuring accurate transactions and strict compliance with BSP/AML regulations.

You will help minimize risks by applying bank policies, supporting service standards, and collaborating with team members to deliver excellent customer experiences at multiple branch locations.

Qualifications

• Graduate of a 4-year course.

Responsibilities

• Provide competent, timely over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and mitigate risks by following bank policies and procedures.
• Support business objectives through excellent customer service delivery and service-related initiatives.
• Willing to be assigned to multiple locations: BEL-AIR, AYALA, DELA ROSA, SALCEDO, STA. CRUZ, PEREA, LEGASPI VILLAGE, PASEO DE ROXAS, PIO DEL PILAR.

Skills

Empathy

People engagement

Time management

Attention to detail

Regulatory compliance awareness

Education

Bachelor's degree or 4-year course

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: BEL-AIR, AYALA, DELA ROSA, SALCEDO, STA. CRUZ, PEREA, LEGASPI VILLAGE, PASEO DE ROXAS, PIO DEL PILAR

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.