Service Associate (Bank Teller)

RCBC; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC is seeking a Customer Service Associate to provide over-the-counter services in the Business Center, ensuring accuracy and timely processing of transactions.

The role emphasizes compliance with BSP/AMLA regulations, risk awareness, and delivering excellent customer service to clients while supporting branch objectives across designated locations in Katipunan, Visayas Ave, Diliman, Anonas, Timog Ave, Aurora Blvd.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and time‑mangement oriented.

Responsibilities

• Ensure efficiency in line with the Business Center's service standards (e.g., wait time, turnaround time, accuracy).
• Support process improvements and technology implementations in branch systems and comply with bank policies.
• Engage with clients to provide excellent customer service and experience; perform administrative tasks with a systematic approach.

Skills

Customer service

Regulatory compliance

Attention to detail

Empathy

Education

4-year degree

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.