Service Associate (Bank Teller)

RCBC; Tagum; On-site; PHP 223,000 - 357,000; Full time

Job summary

RCBC in Tagum City, Davao del Norte, is seeking a dedicated team member to provide over-the-counter banking services within the Business Center. You will help customers with transactions, ensure accuracy, and uphold BSP/AMLA regulatory requirements.

The role emphasizes risk awareness and strong service orientation in a fast-paced branch environment. Ideal candidates are graduates of any 4-year course, with fresh graduates welcome.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable of dealing with complexity and making good decisions.
• Empathic, service oriented and accurate in handling tasks.
• Security awareness and diligence in daily operations.

Responsibilities

• Provide competent, timely, error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies and BSP/AMLA regulations and other external rules.
• Identify risk areas and minimize risk by following bank policies and procedures.
• Support business objectives through excellent customer service and branch initiatives.

Skills

Customer service

Attention to detail

Risk awareness

Time management

Empathy

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Tagum City, Davao del Norte

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.