Service Associate (Bank Teller)

RCBC; Lapu-lapu; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in the Philippines seeks a customer-focused team member to provide competent, timely, and error-free over-the-counter services in the Business Center. You will uphold BSP/AMLA rules and internal policies while ensuring accurate transactions.

You will help manage risk, support branch objectives through superior service, and be willing to be assigned to locations such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.

Qualifications

• Over-the-counter services experience preferred.
• Ability to comply with BSP/AMLA regulations.
• Capable of risk identification and mitigation.
• Strong service focus and accuracy.

Responsibilities

• Provide timely, error-free over-the-counter services.
• Ensure compliance with internal policies and external regulations.
• Identify risk areas and mitigate risks.
• Support branch objectives through excellent customer service.
• Willing to be assigned to multiple branch locations.

Skills

Customer service

Regulatory compliance

Risk awareness

Time management

Empathy

Education

Bachelor's degree

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.