Jr. Reserve Officer

RCBC; Philippines; On-site; PHP 167,000 - 391,000; Full time

Job summary

RCBC in the Philippines is seeking a reliable candidate to fill in as absentee Service Manager, Service Officer, or Service Associate in the absence of regular staff. You will support compliance with BSP/AML regulations and uphold branch procedures while delivering excellent customer service.

Willingness to be assigned to multiple branches within the area, especially Makati, and a 4-year degree in business or related field are required. Banking experience in sales is a plus.

Qualifications

• 4-year college degree or higher in business or service field.
• Strong knowledge of bank policies and branch operations.
• Customer-focused with sales experience in banking (advantage).

Responsibilities

• Serve as absentee Service Manager/Officer/Associate in their absence.
• Assist in compliance reviews on case-by-case basis as assigned by Regional Service Head.
• Perform ad hoc tasks such as special investigations, account reconciliation, ATM duties as assigned.
• Ensure BC transactions are processed within set limits and approvals per policies and Operations Manual.

Skills

Customer service

Regulatory compliance

Banking operations

Attention to detail

Education

Bachelor's degree in Business or related field

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.


• Willing to be assigned in the following locations: Makati

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.


• Willing to be assigned in the following locations: Makati

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.


• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.


• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.


• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.


• At least a 4 year graduate with a degree in business or any service industry oriented course.


• With extensive knowledge in bank policies and procedures for branch operations.


• An advantage if with sales/ marketing experience in a bank.


• Willing to be assigned in different branches within the area of assignment.