Service Manager (SM Clark Pampanga)

chinabank ph; Philippines; On-site; PHP 502,000 - 725,000; Full time

Job summary

Chinabank Philippines seeks a Service Manager to lead daily branch operations, ensuring policy adherence and exceptional client service. You will balance operational excellence with customer engagement in a fast-paced banking environment.

You will supervise New Accounts, Accounting, and Investment sections, guide staff on product offerings, and collaborate with other branches to uphold bank standards and drive branch performance.

Qualifications

• Bachelor's degree required.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service quality management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations per policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches for compliance with bank standards.

Skills

Staff leadership

Customer engagement

Marketing skills

Interpersonal skills

Persuasion

Education

Bachelor's degree

Tools

Microsoft Office

Job description

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You'll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor's/College Degree holder
• 3-4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)