Service Manager (Paseo de Sta. Rosa)

China Bank Group; Santa Rosa; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Bank Group is seeking a Service Manager in the Laguna area to lead daily branch operations, ensuring alignment with bank policies and delivering outstanding customer service.

You will oversee New Accounts, Accounting, and Investment sections, drive performance, and support marketing initiatives through cross-selling. Strong leadership and collaboration across teams are essential.

Qualifications

• Bachelor’s degree or higher is required.
• Strong persuasion and marketing skills are essential.
• Excellent interpersonal and leadership abilities are required.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel) is expected.

Responsibilities

• Supervise and oversee daily branch operations, ensuring policies and procedures are followed.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Microsoft Office

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Job description

Permanent

Job Description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Job Snapshot

Updated Date

09-24-2026

Job ID

JOB_1575

Department

Location