Service Manager (STO SM Nuvali)

China Bank Group; Santa Rosa; On-site; PHP 446,000 - 781,000; Full time

Job summary

China Bank Group is seeking a Service Manager for SM Nuvali, Santo Domingo, City Of Santa Rosa, Laguna. You will lead daily branch operations, ensure policy compliance, and deliver premier client service in a fast-paced banking environment.

You will drive operational efficiency in New Accounts, Accounting and Investment sections, support marketing cross-selling, and mentor staff to meet branch targets and standards.

Qualifications

• Bachelor’s/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Service Quality Management

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

SM Nuvali, Santo Domingo, City Of Santa Rosa, Laguna, Region 4 ( Calabarzon ), Philippines

Permanent

Job Description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Job Snapshot

Updated Date

09-18-2026

Job ID

JOB_1563

Location

Location SM Nuvali, Santo Domingo, City Of Santa Rosa, Laguna, Region 4 ( Calabarzon ), Philippines