Service Manager (SM Clark Pampanga)

Chinabank PH; Pampanga; On-site; PHP 350,000 - 520,000; Full time

Job summary

Chinabank PH in the Philippines seeks a Service Manager to lead daily branch operations, ensure policy compliance, and deliver outstanding client service in a fast-paced banking environment.

You will drive cross-functional collaboration, support New Accounts, Accounting, and Investment sections, and empower staff with product knowledge to meet branch targets and maximize customer satisfaction.

Qualifications

• Bachelor’s degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management experience.
• Excellent interpersonal and leadership abilities.

Responsibilities

• Supervise and oversee daily branch operations, ensuring policies and procedures are followed.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You'll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder
• 3-4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)