Service Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an experienced Service Operations Manager to oversee the automotive service department at our San Juan City dealership. You will lead technicians, service advisors, and support staff to ensure accurate diagnostics, quality repairs, and timely maintenance while meeting service targets.

You will monitor productivity, revenue, customer satisfaction, and compliance with manufacturer standards, coaching the team and implementing process improvements to

Qualifications

• Bachelor's degree in Mechanical Engineering, Automotive Technology, or related field.
• 3-5 years automotive service experience with 1-2 years in a supervisory role.
• Experience handling Japanese automotive brands in a dealership or service center.
• Strong knowledge of automotive diagnostics, repair, and maintenance.
• Experience managing technicians, service advisors, and support staff.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of DMS and service management systems.
• Proficient in Microsoft Office.
• Willing to be assigned in San Juan City.

Responsibilities

• Manage daily operations of the automotive service department.
• Supervise technicians, service advisors, and support staff.
• Ensure proper diagnosis, repair, and maintenance of vehicles.
• Monitor service productivity, revenue, efficiency, and customer satisfaction.
• Ensure compliance with manufacturer and company service standards.
• Handle escalated customer concerns and resolve issues promptly.
• Coordinate with Parts and Sales teams to ensure efficient service operations.
• Monitor repair orders, warranty claims, and service documentation.
• Conduct team coaching, training, and performance evaluations.
• Identify and implement improvements to service processes and customer experience.

Skills

Leadership

Customer Service

Communication

Problem Solving

Diagnostics

Supervision

Workflow Management

Education

Bachelor's in Mechanical Engineering/Automotive Technology

Tools

DMS

MS Office

Job description

Job Summary

Responsible for managing the overall service operations of the dealership, ensuring quality repairs, efficient workflow, customer satisfaction, and achievement of service targets. The role requires experience handling Japanese automotive brands.

Minimum Qualifications

• Bachelor's degree in Mechanical Engineering, Automotive Technology, or related field.
• At least 3-5 years of automotive service experience, with 1-2 years in a supervisory or managerial role.
• Experience handling Japanese automotive brands, preferably in a dealership or authorized service center.
• Strong knowledge of automotive diagnostics, repair, and maintenance.
• Proven experience managing technicians, service advisors, and support staff.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of DMS and service management systems.
• Proficient in Microsoft Office.
• Willing to be assigned in San Juan City.

Job Overview

• Manage daily operations of the automotive service department.
• Supervise technicians, service advisors, and support staff.
• Ensure proper diagnosis, repair, and maintenance of vehicles.
• Monitor service productivity, revenue, efficiency, and customer satisfaction.
• Ensure compliance with manufacturer and company service standards.
• Handle escalated customer concerns and resolve issues promptly.
• Coordinate with Parts and Sales teams to ensure efficient service operations.
• Monitor repair orders, warranty claims, and service documentation.
• Conduct team coaching, training, and performance evaluations.
• Identify and implement improvements to service processes and customer experience.