Service Manager (Calapan)

China Bank Group; Calapan; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Bank Group in Calapan City is seeking a Service Manager to lead daily branch operations, ensure regulatory compliance and deliver exceptional client service. You will drive staff performance, support marketing initiatives, and coordinate across units to meet branch targets.

The role requires strong leadership, customer focus, and proficiency in MS Office, with experience in banking operations and team supervision. Join a trusted local bank where service excellence is a priority.

Qualifications

• Bachelor’s/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Service quality management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Calapan City Branch, San Vicente Central, City Of Calapan, Oriental Mindoro, Mimaropa Region, Philippines

Permanent

Job Description

Job Description

About You and the Role

As a Service Manager, you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You’ll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Job Snapshot

Updated Date

10-14-2026

Job ID

JOB_1678

Department

Calapan City Branch

Location

Location Calapan City Branch, San Vicente Central, City Of Calapan, Oriental Mindoro, Mimaropa Region, Philippines