Service Manager (Tomas Mapua - Laguna)

China Bank Group; Manila; Sur place; PHP 350 000 - 520 000; Plein temps

Résumé du poste

China Bank Group seeks a Service Manager to lead daily branch operations, ensuring adherence to policies while delivering superior client service. The role emphasizes compliance, staff coaching, and driving branch performance.

You will oversee New Accounts, Accounting, and Investment sections, supporting marketing efforts and cross-selling bank products to meet targets. Strong leadership and product knowledge are essential.

Qualifications

• Bachelor's/College Degree holder.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsabilités

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Connaissances

Persuasion

Marketing

Interpersonal skills

Leadership

Formation

Bachelor's/College Degree

Outils

Microsoft Office

Description du poste

2 - 5 Years

Permanent

Job Description

About You and the Role

As a Service Manager , you are a key leader in ensuring the branch operates efficiently and delivers exceptional service to clients. You thrive in a fast-paced banking environment, balancing operational excellence with strong customer engagement. Your role is critical in maintaining compliance, supporting marketing initiatives, and driving branch performance.

What You'll Be Doing

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

What Success Looks Like

• Smooth and efficient branch operations with zero compliance issues
• High staff engagement and understanding of products and services
• Achievement of branch targets in customer satisfaction, revenue, and operational metrics
• Strong collaboration across teams and adherence to bank policies

Qualifications We Value

• Bachelor's/College Degree holder
• 3-4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Job Snapshot

Updated Date

10-07-2026

Job ID

JOB_1647