Service Finance & Analytics Specialist

We Search Searchers Staffers Corp; Pateros; On-site; PHP 600,000 - 840,000; Full time

Job summary

We Search Searchers Staffers Corp is seeking a detail-oriented professional to coordinate and execute complex service administration tasks. You will support high-value contracts, document terms, and ensure service delivery aligns with customer expectations.

As a central liaison, you will handle escalations, perform in-depth analysis, and contribute to real-time tracking of service requests, dispatch, and inventory while ensuring compliance with policies and financial controls.

Responsibilities

• Leads coordination and execution of complex service administration tasks.
• Supports high-value service contracts; ensures terms are documented and service delivery meets customer expectations.
• Acts as liaison between service teams and customers; handles escalations with swift, accurate resolutions.
• Uses experience and knowledge to complete a wide range of tasks in resourceful ways.
• Exercises autonomy within procedures and analyzes tasks to identify key issues and patterns.
• Maintains tracking systems for service requests, dispatch, and parts inventory for real-time accuracy.
• Prepares and reviews financial documents related to service activities, including cost estimates, invoicing and payment reconciliation.
• Leads integration of new service tools and training to improve operational efficiency.
• Generates service performance reports using data analytics to identify trends and improvements.
• Ensures back-office operations comply with regulatory standards and company policies; conducts audits and implements corrective actions.
• Collaborates with finance, operations, and customer service to align back-office activities with organizational goals.

Job description

We Search Searchers Staffers Corp is seeking a detail-oriented professional to coordinate and execute complex service administration tasks. You will support high-value contracts, document terms, and ensure service delivery aligns with customer expectations.

As a central liaison, you will handle escalations, perform in-depth analysis, and contribute to real-time tracking of service requests, dispatch, and inventory while ensuring compliance with policies and financial controls.