Finance Business Specialist

We Search Searchers Staffers Corp; Pateros; On-site; PHP 600,000 - 840,000; Full time

Job summary

We Search Searchers Staffers Corp is seeking a detail-oriented professional to coordinate and execute complex service administration tasks. You will support high-value contracts, document terms, and ensure service delivery aligns with customer expectations.

As a central liaison, you will handle escalations, perform in-depth analysis, and contribute to real-time tracking of service requests, dispatch, and inventory while ensuring compliance with policies and financial controls.

Responsibilities

• Leads coordination and execution of complex service administration tasks.
• Supports high-value service contracts; ensures terms are documented and service delivery meets customer expectations.
• Acts as liaison between service teams and customers; handles escalations with swift, accurate resolutions.
• Uses experience and knowledge to complete a wide range of tasks in resourceful ways.
• Exercises autonomy within procedures and analyzes tasks to identify key issues and patterns.
• Maintains tracking systems for service requests, dispatch, and parts inventory for real-time accuracy.
• Prepares and reviews financial documents related to service activities, including cost estimates, invoicing and payment reconciliation.
• Leads integration of new service tools and training to improve operational efficiency.
• Generates service performance reports using data analytics to identify trends and improvements.
• Ensures back-office operations comply with regulatory standards and company policies; conducts audits and implements corrective actions.
• Collaborates with finance, operations, and customer service to align back-office activities with organizational goals.

Job description

Description

• Leads the coordination and execution of complex service administration tasks, supporting high-value service contracts, ensuring all terms are meticulously documented, and that service delivery aligns with customer expectations.
• Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
• Understands implications of work, makes recommendations for solutions, and utilizes experience and in-depth knowledge to complete a wide range of tasks in resourceful and effective ways.
• Exercises autonomy within established procedures, utilizes specialized skills to perform in-depth analysis of assigned tasks, identifying key issues and patterns and resolves moderately complex problems to drive results.
• Contributes to detailed tracking systems for service requests, technician dispatch, and parts inventory, ensuring real-time accuracy and efficient resource allocation across multiple service projects.
• Participates in the preparation and review of Financial documentation related to service activities, including cost estimates, invoicing, and payment reconciliation, ensuring compliance with Financial policies and accurate reporting.
• Leads the integration of new service tools and systems, leading user training and ensuring that all team members are proficient in utilizing these systems to enhance operational efficiency.
• Generates in-depth service performance reports, utilizing data analytics to identify trends, highlight areas for improvement, and provide strategic recommendations to senior management for service enhancements.
• Ensures that all service back-office operations comply with relevant regulatory standards and company policies,conducting regular audits, and implementing corrective measures to maintain compliance.
• Collaborates closely with cross-functional teams, including finance, operations, and customer service, to align back-office activities with broader organizational goals and ensure seamless service operations.