Operations & Data Entry Specialist

Auctane; Manila; On-site; PHP 424,000 - 580,000; Full time

Benefits offered by this job

Health benefits

Meal and clothing allowance

Bonuses and incentives

Paid vacation and sick days

Professional development

Job summary

At Auctane, the Service Specialist I provides level-one customer support, handling clerical tasks, data entry, and maintaining accurate records across internal systems. This role requires high computer literacy, strong communication, and the ability to switch between processes swiftly in a fast-paced environment.

You will collaborate with the Operations – Business Services Teams, using Salesforce and Microsoft Office tools to drive efficiency and continuous improvement while maintaining

Qualifications

• High School Diploma required.
• 1+ years of administrative, clerical, data entry, or internal operations experience.

Responsibilities

• Administrative, Clerical & Data Entry: Perform daily clerical tasks, precise data entry, ticket routing, and record management across internal operations databases with zero-to-minimal errors.
• Multi-Process Execution: Master and execute multiple core operational processes (e.g., tracking, issue resolution, customer inquiry routing, carrier communication) while maintaining high accuracy and service levels.
• Task & Process Flexibility: Pivot and shift rapidly between different processes as real-time volume demands change, ensuring balanced support across the Operations – Business Services Teams.
• High-Volume Multitasking & Typing: Efficiently input data and handle multiple tasks, ticket threads, and active workflows concurrently using fast and accurate typing skills.
• Tool & Computer Literacy: Demonstrate proficiency across internal software tools, Microsoft Office applications, and Salesforce to navigate digital workflows efficiently.
• Attention to Detail: Ensure rigorous quality control and accuracy in data entry, customer logs, system updates, and task resolution to prevent service disruptions.
• Communication & Support: Maintain clear, concise, and professional written and verbal communication daily with customers, internal teams, and carrier partners using proper Salesforce macros, templates, and flows.
• Time Management & Show Rate: Maintain dependable attendance and exercise effective time management and organization to meet daily operational schedule demands.

Skills

Data entry

Typing speed

Administrative

Multitasking

Communication

Salesforce

MS Office

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

At Auctane, the Service Specialist I provides level-one customer support, handling clerical tasks, data entry, and maintaining accurate records across internal systems. This role requires high computer literacy, strong communication, and the ability to switch between processes swiftly in a fast-paced environment.

You will collaborate with the Operations – Business Services Teams, using Salesforce and Microsoft Office tools to drive efficiency and continuous improvement while maintaining