Restaurant Training Lead - Ops Excellence (Travel)

Milagrita Global Food Corporation; Pateros; On-site; PHP 335,000 - 558,000; Full time

Job summary

Milagrita Global Food Corporation's Samgyupsalamat brand seeks a passionate Restaurant Trainer to develop store teams and ensure operational excellence across all outlets.

You will onboard new hires, deliver SOPs, food safety and customer service training, and conduct in-store coaching to uphold service standards while traveling to multiple locations. Reports on trainee progress will be prepared for management.

Qualifications

• Bachelor's degree in Hospitality Management, HR, Business Administration, or related field.
• 2 years of experience in restaurant operations, with training or L&D exposure preferred.
• Strong knowledge of restaurant operations, customer service, food safety, and SOPs.

Responsibilities

• Conduct onboarding and operational training for newly hired restaurant team members.
• Deliver training on SOPs, food safety, customer service, and restaurant operations.
• In-store coaching to reinforce operational standards and service excellence.
• Monitor trainees' progress and evaluate training effectiveness through assessments and observations.
• Identify performance gaps and recommend coaching and development plans.
• Ensure consistent implementation of company standards across stores.
• Partner with Operations and Store Managers to address training needs and improve performance.
• Conduct regular store visits to provide coaching and support initiatives.
• Prepare training reports and provide updates on completion and employee development.

Skills

Coaching

Training delivery

Customer service

Communication

Presentation

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Job description

Milagrita Global Food Corporation's Samgyupsalamat brand seeks a passionate Restaurant Trainer to develop store teams and ensure operational excellence across all outlets.

You will onboard new hires, deliver SOPs, food safety and customer service training, and conduct in-store coaching to uphold service standards while traveling to multiple locations. Reports on trainee progress will be prepared for management.