Service Engineer | SBA

John Clements Consultants, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

John Clements Consultants, Inc. is seeking a service-oriented engineer to support COMO products and service contracts in the Philippines. The role includes managing projects, performing CBM and vibration analysis, and delivering on-site mechanical services with strict adherence to safety standards.

Candidates should have strong English communication, 2+ years in customer management, and the ability to work in a matrix organization. Training and global collaboration with SKF teams are expected.

Qualifications

• Minimum 2 years’ service experience with customer management and business development process.
• Excellent communication skills.
• Good understanding of machines; on-site safety; diagnose problems; communicate value to customers.
• Ability to follow standards.
• Basic mechanical engineering foundation.
• Vibration Analysis experience is an advantage.
• Experience in cement, mining, oil & gas, power, or manufacturing industries.
• Customer-centric mindset.
• Fluent written and spoken English.
• Team player in a matrix organization.
• Knowledge of safety aspects and ability to perform technical procedures.

Responsibilities

• Support the development and profitable management of COMO products and service contracts in the Philippines.
• Execute Online System Projects per service standards (IMX systems, offline products); ensure delivery in time, cost and quality.
• Execute, monitor and control CBM services per standards; vibration analysis and diagnostics by on-site technician; include PdM programmes and related tests.
• Perform Mechanical services per standards (measurement, alignment, balancing, machining, mounting/dismounting, lubrication).
• Use CMMS schedule/planning modules (SAP/Service Max).
• Conduct Smart Start product training and aftersales support.
• Prepare and submit weekly customer visit plans and follow-up activity reports.
• Assist in handling and tracking quality-related issues and customer concerns.
• Collaborate with SKF ISEA and global teams to share best practices.

Skills

Customer management

Communication

Mechanical knowledge

Vibration analysis

Industry experience

English fluency

Teamwork in matrix org

Safety awareness

Tools

SAP/ServiceMax

Job description

Primary responsibilities:

• Support the development and profitable management of COMO products and service contracts in the Philippines.




• Execute Online System Projects in accordance to service standards. This includes IMX systems, offline products etc. - Assure the job/ project is delivered in due time, with right cost and quality.




• Execute, monitor and control condition based maintenance (CBM) services in accordance to service standards. Vibration analysis and diagnostic services provided by on-site technician for operational machines and acceptance tests. It includes PdM programmes, Thermography, Electrical motor testing, non destructive testing.




• Execute and / or supervise Mechanical services in accordance to service standards. It includes measurement, alignment, balancing, machining, Mounting/Dismounting, Lubrication execution.




• Use of CMMS’s schedule and planning modules such as SAP/Service Max




• Conduct Smart Start Product Training and after sales support




• Prepare and submit weekly customer visit plans and follow-up activity reports.

Secondary Role:

• Assist in handling and tracking quality-related issues and customer concerns.




• Collaborate with SKF ISEA and global teams to share and adopt best practices.

Candidates should have the following key skills/profile:

• Minimum 2 years’ service experience with customer management and business development process




• Excellent communication skills




• Good understanding in machines, work safely on-site, diagnose problems, and communicate value to customers




• Ability to follow standards




• Good mechanical engineering foundation




• Vibration Analysis Experience is an advantage




• Experience in industries like cement, mining, oil & gas, power, or manufacturing




• Customer‑centric mindset




• Excellent language skills - fluent in written and spoken English




• Team player who is able to work in a matrix organization.




• Working knowledge of relevant safety aspects and ability to perform projects, operations, and procedures within technical safety in workplace.