Service Operations Manager

Atlas Copco; Philippines; On-site; PHP 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Group Life Insurance

Mobile Allowance/Mobile Plan

Online Training Programs

Service vehicle

HMO

International Training Programs

Uniform

Job summary

Atlas Copco Philippines Inc. seeks an Operations Manager to lead end-to-end service operations, ensuring efficient planning, field service execution, and strong customer support to maximize uptime, performance, and profitability.

You will supervise a team of Field Service Engineers, service managers, planners, and coordinators; drive a performance-driven, safety-focused culture; and use SAP and Power BI to monitor KPIs and support decisions.

Qualifications

• 8–12 years of experience in service operations or industrial service environments.
• At least 5 years in leadership managing service teams.
• Experience with field service, planning, scheduling and customer support.
• Experience in industrial equipment, compressors, air systems, or power equipment.
• Experience with service contracts and aftermarket service activities is a plus.
• Strong knowledge of ERP/CRM platforms and KPI-driven performance.

Responsibilities

• Lead daily service operations including planning, scheduling, dispatching, and field service execution.
• Ensure efficient use of service resources and timely service delivery.
• Manage workload, backlog, and WIP to meet targets.
• Develop Field Service Engineers, Service Managers, planners, and coordinators.
• Drive a safety-focused, customer-centric culture and performance improvements.
• Utilize dashboards and analytics for decision making and continuous improvement.

Skills

Leadership

Service operations

KPI management

Stakeholder management

Data analytics

Power BI

Team development

Education

Bachelor’s degree in Engineering

Tools

SAP

Power BI

Job description

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Company name: Atlas Copco (Philippines) Inc.

Date of posting: Aug 19, 2026

Your role

Mission:

The Operations Manager is responsible for leading end-to-end service operations, ensuring efficient planning, field service execution, and customer support to maximize customer uptime, operational performance, and service profitability.

Service Operations

• Lead daily service operations, including planning, scheduling, dispatching, and field service execution.
• Ensure efficient utilization of service resources and timely delivery of services.
• Manage service workload, backlog, and work-in-progress (WIP) to meet operational targets.
• Lead and develop Field Service Engineers, Service Managers, planners, coordinators, and support teams.
• Foster a performance-driven, safety-focused, and customer-centric culture.
• Drive employee performance, capability development, and succession planning.

Performance Management

• Monitor and drive service KPIs, including:
  • Response and turnaround time
  • First-time fix rate
  • Technician productivity and utilization
  • WIP and backlog management
  • Customer satisfaction
• Implement corrective actions to improve operational performance.

Customer & Business Support

• Ensure high-quality service delivery and customer satisfaction.
• Support the resolution of complex customer issues and service escalations.
• Contribute to service revenue growth and operational profitability.

Process & Systems

• Ensure effective use of service management systems, ERP, and CRM tools (SAP preferred).
• Utilize operational dashboards and data analytics to support decision‑making.
• Drive continuous improvement initiatives across service operations.

To succeed, you will need

Experience:

Minimum 8–12 years of experience in service operations, after-sales service, or industrial service environments.

At least 5 years of leadership experience managing service teams and operational functions

Proven experience in managing field service operations, planning, scheduling, and customer support functions

Experience within industrial equipment, compressors, air systems, power equipment, automation, or related industries is highly preferred.

Experience managing service contracts, maintenance agreements, and aftermarket service activities is an advantage. umen.

Knowledge:

Strong understanding of field service operations and maintenance practices

Demonstrated experience in service planning, workforce scheduling, and dispatch management

Strong knowledge of KPI management and operational performance measurement.

Proficiency in ERP and CRM platforms (SAP preferred)

Experience utilizing business intelligence and reporting tools such as Power BI

Excellent analytical, problem-solving, and decision‑making skills.Strong communication, stakeholder management, and customer relationship management capabilities.

Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Education Requirements:

• Bachelor’s degree in Engineering (Mechanical, Electrical or equivalent)

Nice to Have

• Experience in compressor, industrial equipment, or technical aftermarket service businesses.
• Exposure to remote monitoring and digital service solutions (e.g., SmartLink or similar platforms).
• Background in Lean, Six Sigma, Kaizen, or continuous improvement methodologies.
• Experience managing multi‑site or nationwide service operations.

In return, we offer

Benefits upon hire:

• Group Corporate Travel Insurance
• Group Life Insurance
• Mobile Allowance/Mobile Plan
• Online Training Programs
• Service vehicle
• Birthday GC
• Coffee Allowance - Monthly
• Company Events
• HMO
• International Training Programs
• Uniform
• Christmas Token

Benefits upon regularization:

• Annual Salary Review
• Gratuity Pay
• Salary Loan
• Wedding Gift
• Service Award
• Retirement Plan
• Additional Anniversary Leave

Other Perks:

• Free medical exam
• Plenty of opportunity to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity.
• Access to global Job opportunities, as part of Atlas Copco Group

Job location

Contact information

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